PointClickCare Reviews

Summary: Positive experience. User friendly so it has been easy teaching new Admissions Directors how to use it.

Positive: Love everything about PointClickCare. It has great reports, is easy to use, easy to add a patient. Fast, reliable. There isn't a thing I don't like. Plenty of features for the different departments.

Negative: I have zero complaints! I have never had any issues. I like the note section and the activity section. I can get everything I need.

Summary: Charting anything is very time consuming because of the lag time and the cumbersome and convoluted features of this program. Maybe that's why it's called PointClickCare. Because that's about all you have time to do, point and click over and over while waiting each time for the program to catch up.

Positive: Progress notes are easily made on patients. Alerts, such as a new medication, are easily noted so that following nurses are aware to watch for side effects.

Negative: When charting a medication that requires a nursing assessment such as when administering a pain medication, in addition to charting the medication was given, another screen pops up asking what their pain level was at on the 0-10 scale. There is an incredible lag before that screen pops up. If you click out and click back in a few times it may arrive but when you have 50 patients you are passing medications on, who has time for that. And you are asked the pain level for all their pain meds if you gave Tylenol and Morphine at the same time. There are multiple lags, because there are multiple medications that require an extra charting feature such as coumadin; their INR, any PRN medication; why are you giving it, Blood glucose checks; the result, insulin SQ administration; where did you give it, any injection, where did you give it. There is more but you get the idea. I'm not objecting to having to chart any of this. My objection is the lag time after clicking "yes" (indicating I gave the med) a white box pops up...and you wait....and wait...and wait... up to a minute sometimes, for the page to complete so you can chart the rest. For a busy nurse, this is unacceptable because one minute becomes one hour when you add up all the medications you are charting. Also, it's not easy to gather information about a patient. If you have been off a few days and you find you have a new patient, trying to look through their PCC chart to gather information about them is a lot of clicking that isn't intuitive...meaning one thing doesn't lead you to the next fluidly.