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Description
Enhance the productivity of agents and facilitate seamless self-service options by collecting and disseminating pertinent, current information. By utilizing the SAP Knowledge Central solution from NICE, organizations can optimize support operations and boost customer loyalty through consistent delivery of the latest product and service updates across various platforms. Self-service capabilities can be conveniently accessed via portals, search engines, community forums, and additional channels. Customer service representatives benefit from contextual knowledge support, which aids in delivering efficient service. The solution also features integrated reporting tools that help pinpoint significant customer behaviors and search patterns. With seamless integration into SAP Service Cloud, businesses can achieve rapid resolutions to customer inquiries. By ensuring that clients receive the appropriate information at the right time and place, overall customer satisfaction can be significantly enhanced. Furthermore, creating content that is optimized for search engines will enable the quickest access to vital information. By effectively decreasing contact volumes, customer service efficiency can be markedly improved, ultimately allowing for quicker resolution of customer issues through smart, contextual knowledge management. This approach not only addresses immediate concerns but also fosters long-term customer relationships.
Description
Unlock, Structure, and Deliver Enterprise Knowledge Instantly. Leverage our APIs to integrate with current systems and create a tailored solution for gathering, organizing, and re-utilizing insights from discussions. You can utilize our SDKs and APIs independently or collaborate with a developer to craft a solution that fits your needs. Reach out to us to discuss your concept. iEngage.ai powers FreshENGAGE, an application designed for Freshdesk. Witness how knowledge from resolved support tickets is disseminated among agents facing similar challenges, ultimately saving time and enhancing customer satisfaction. Additionally, ARIV.AI has harnessed the capabilities of the iEngage.ai platform to create a knowledge bot for popular collaboration platforms such as Slack and MS Teams. Explore how ariv assists users in finding information, managing an overwhelming flow of messages, and accumulating karma points. Discover the various solutions we've developed using the iEngage.ai framework for different applications. iEngage.ai stands out as a flexible platform that integrates effortlessly with your existing technology ecosystem. Connect with us to explore your specific use case and how we can assist you further.
API Access
Has API
API Access
Has API
Integrations
Freshdesk
Microsoft Teams
MindTouch
SAP Joule
SAP Service Cloud
SAP Store
Slack
Integrations
Freshdesk
Microsoft Teams
MindTouch
SAP Joule
SAP Service Cloud
SAP Store
Slack
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$1.99/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
SAP
Founded
1972
Country
Germany
Website
www.sap.com/products/knowledge-management.html
Vendor Details
Company Name
Aikon Labs
Founded
2010
Country
India
Website
aikonlabs.com/#iengage
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Idea Management
Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal