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Average Ratings 2 Ratings

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ease
features
design
support

Description

Transitioning to Rozper’s cloud-based contact center is effortless and brings a multitude of advantages. Enjoy smooth integration along with sophisticated features that enhance customer engagement. A contact center can significantly elevate customer satisfaction, optimize operational processes, and increase customer accessibility. Customers benefit from improved access through various communication channels, while agents experience heightened productivity and streamlined workflows, complemented by precise data collection and analysis. Utilizing AI technology, our solution fosters personalized interactions with clients, further enhancing operational efficiency and cutting down costs through automated processes. Additionally, our platform provides a secure login portal for employee management, enabling you to pinpoint high-performing agents and allocate leads to them effectively, which ultimately drives up your conversion rates and boosts overall performance.

Description

Research has shown that customers have better experiences when employees are happy. Sensiple understands the need for businesses to treat their employees as customers. This understanding is the foundation of tryvium, our employee experience platform. It combines the proven collaboration potential of Microsoft Teams with next-gen technology such as AI and NLP to empower employees with the support and assistance they need, whenever and wherever they need. Intelligent chatbots powered with NLP (Natural Language Processing), and ML (Machine Learning), can enhance self-service. They can understand user intent and provide the answers that users seek in near-human interactions.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BMC Helix ITSM
Booking Master
Cherwell Software
ConverSense
Microsoft Teams
Salesforce
ServiceNow
Skype
Zendesk

Integrations

BMC Helix ITSM
Booking Master
Cherwell Software
ConverSense
Microsoft Teams
Salesforce
ServiceNow
Skype
Zendesk

Pricing Details

$9.99 per month
Free Trial
Free Version

Pricing Details

$28/M
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Rozper

Founded

2011

Website

www.rozper.com

Vendor Details

Company Name

tryvium

Founded

2020

Country

United States

Website

www.tryvium.ai/

Product Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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