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Description
Enhance the customer journey right up to their doorstep by leveraging Route, which allows brands to strategically manage their post-purchase interactions through features like visual order tracking, package protection, and simple claim-filing processes, along with the innovative universal order history. As e-commerce continues to dominate, refining each step of the customer experience is crucial for gaining a competitive edge, yet many brands have not yet focused on optimizing the post-purchase phase. Route not only helps brands take charge of their post-purchase processes from the moment of checkout to delivery, but it also fosters brand loyalty among customers, turning them into advocates. At checkout, customers can easily opt for Route+ to enhance their orders with package protection, facilitating quick refunds and reorders with just a click. This streamlined approach significantly minimizes customer effort and ensures a smoother claims experience, ultimately enriching the overall shopping experience. By prioritizing these enhancements, brands can build stronger connections with their customers and cultivate lasting relationships.
Description
Upsella is an innovative SMS upselling solution designed for Shopify that enhances customer lifetime value by utilizing automated campaigns following purchases and engaging customers through AI-driven interactions.
Key Features:
• Post-Purchase Recommendations: Deliver tailored product suggestions after transactions to boost repeat purchases and enhance average order value.
• AI-Powered Sales Assistant: Interacts with customers’ replies, addresses inquiries, manages objections, and steers discussions towards further purchases.
• Automated Campaign Management: Initiates sequences for post-purchase, cart abandonment, browsing abandonment, customer win-back, and signups.
• Dynamic Discount Testing: Automatically evaluates various discount approaches to maximize profitability for each campaign.
Platform Highlights:
• A dedicated toll-free SMS number ensuring compliance with carrier regulations.
• Comprehensive revenue tracking and ROI analysis for every campaign executed.
• Management of two-way conversations for improved customer engagement.
• Ready-to-use upsell templates for quick implementation.
It seamlessly integrates with Shopify's order, customer, and product catalogs, ensuring relevant recommendations are made effortlessly and efficiently. Additionally, this platform is designed to adapt to the unique needs of each business, further enhancing its effectiveness.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Shopify
AmmoReady
Appbrew
Flip
Magento
Prive
Rokt Catalog
ShipCalm
WooCommerce
Wufoo
Integrations
Shopify
AmmoReady
Appbrew
Flip
Magento
Prive
Rokt Catalog
ShipCalm
WooCommerce
Wufoo
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$29/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Route
Founded
2018
Country
United States
Website
route.com/merchants/
Vendor Details
Company Name
Upsella
Founded
2025
Country
United States
Website
upsella.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management
Product Features
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
