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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

RichCall allows you to sell and support remotely, providing your customers with a one touch live support option. RichCall is integrated into your website, kiosk, or moile app. It allows customers to establish an interactive, video-enabled, fully interactive session with a remote expert. This includes co-browsing and app sharing. RichCall's most common use cases are: Click-to call, click-to video and co-browsing are all options for your customers Click-to-call and co-browsing to get customer support Start a co-browsing session while you are on the move Mobile camera sharing for support and sales: - Video sales - An agent shows a product using the shared mobile camera Customer support - A customer shares his mobile camera in order to show the malfunctioning device Video and collaboration for kiosks Remote expert assistance with HD video, scanner, and printer Live video-assistance for existing self-service or support kiosks

Description

TouchDynamic offers a comprehensive range of interactive touchscreen computing solutions and self-service kiosks tailored for point-of-sale and customer engagement in various sectors including retail, dining, grocery, convenience stores, and enterprise settings. By integrating resilient hardware with adaptable, operating system-independent platforms, their lineup features all-in-one touchscreen terminals, self-checkout systems, and interactive kiosks equipped with multi-point capacitive touch displays. Additionally, they provide mobile POS tablets, compact PCs, durable touch monitors, and essential peripherals like printers and barcode scanners, which collectively enhance digital service points, minimizing transaction times and empowering both customers and staff through user-friendly interactions. Among their offerings, the self-service kiosks, including models like the Pagoda and Pavilion, come equipped with responsive multi-touch screens, powerful processors, ample storage capacities, and versatile mounting options suitable for counters, walls, or floors, ensuring flexibility for various deployment scenarios. This array of products not only modernizes the customer experience but also streamlines operational efficiency across diverse environments.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Paladin POS No 

Integrations

Paladin POS Yes 

Pricing Details

$192 / month
Cloud and on-prem deployments are available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows Yes 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Aurus

Founded

2009

Country

Russian Federation

Website

richcall.io

Vendor Details

Company Name

Touch Dynamic

Founded

2001

Country

United States

Website

www.touchdynamic.com

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant Yes 
Workflow Management No 

Product Features

Kiosk

Activity Reservations No 
Digital Signature No 
License Management No 
Onsite Printing No 
Remote Access No 
Secure Browsing No 
Ticket / Order Fulfillment No 
Touch Screen No 
Usage Reporting No 
Virtual Keyboard No 
Wireless Internet Access No 

Point of Sale

Barcode Scanning No 
Commission Management No 
Cryptocurrency Support No 
Customer Account Profiles No 
Discount Management No 
Electronic Signature No 
Gift Card Management No 
Loyalty Program No 
Multi-Location No 
Restaurant POS No 
Retail POS No 
Returns Management No 
eCommerce Integration No 

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