Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
RichCall allows you to sell and support remotely, providing your customers with a one touch live support option.
RichCall is integrated into your website, kiosk, or moile app. It allows customers to establish an interactive, video-enabled, fully interactive session with a remote expert. This includes co-browsing and app sharing.
RichCall's most common use cases are:
Click-to call, click-to video and co-browsing are all options for your customers
Click-to-call and co-browsing to get customer support
Start a co-browsing session while you are on the move
Mobile camera sharing for support and sales:
- Video sales - An agent shows a product using the shared mobile camera
Customer support - A customer shares his mobile camera in order to show the malfunctioning device
Video and collaboration for kiosks
Remote expert assistance with HD video, scanner, and printer
Live video-assistance for existing self-service or support kiosks
Description
TouchDynamic offers a comprehensive range of interactive touchscreen computing solutions and self-service kiosks tailored for point-of-sale and customer engagement in various sectors including retail, dining, grocery, convenience stores, and enterprise settings. By integrating resilient hardware with adaptable, operating system-independent platforms, their lineup features all-in-one touchscreen terminals, self-checkout systems, and interactive kiosks equipped with multi-point capacitive touch displays. Additionally, they provide mobile POS tablets, compact PCs, durable touch monitors, and essential peripherals like printers and barcode scanners, which collectively enhance digital service points, minimizing transaction times and empowering both customers and staff through user-friendly interactions. Among their offerings, the self-service kiosks, including models like the Pagoda and Pavilion, come equipped with responsive multi-touch screens, powerful processors, ample storage capacities, and versatile mounting options suitable for counters, walls, or floors, ensuring flexibility for various deployment scenarios. This array of products not only modernizes the customer experience but also streamlines operational efficiency across diverse environments.
API Access
Has API
No
API Access
Has API
No
Integrations
Paladin POS
No
Pricing Details
$192 / month
Cloud and on-prem deployments are available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Aurus
Founded
2009
Country
Russian Federation
Website
richcall.io
Vendor Details
Company Name
Touch Dynamic
Founded
2001
Country
United States
Website
www.touchdynamic.com
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
Yes
Workflow Management
No
Product Features
Kiosk
Activity Reservations
No
Digital Signature
No
License Management
No
Onsite Printing
No
Remote Access
No
Secure Browsing
No
Ticket / Order Fulfillment
No
Touch Screen
No
Usage Reporting
No
Virtual Keyboard
No
Wireless Internet Access
No
Point of Sale
Barcode Scanning
No
Commission Management
No
Cryptocurrency Support
No
Customer Account Profiles
No
Discount Management
No
Electronic Signature
No
Gift Card Management
No
Loyalty Program
No
Multi-Location
No
Restaurant POS
No
Retail POS
No
Returns Management
No
eCommerce Integration
No