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Description
Revelex® Power Agent® stands out as the premier desktop solution designed to elevate your business's competitive edge in the online travel sector. This comprehensive web-based application equips you with essential tools to foster customer loyalty and enhance retention! Power Agent® streamlines the process of searching and booking inventory from a variety of sources, both GDS and non-GDS, along with the ability to create and export lists for direct mail or email campaigns while promoting special offers. You can efficiently view and manage bookings, as well as collect, track, and organize customer information with ease. The software minimizes data duplication, reduces manual entry errors, and shortens training time through its user-friendly search features. Furthermore, it allows for the creation and management of promotions, packages, discounts, and mark-ups, along with attaching multiple PNRs to single reservations. Users have the capability to cancel or modify bookings, issue necessary documents, and integrate seamlessly with back office systems. Anticipate the introduction of Power Agent 5, featuring a refreshed interface and enhanced functionalities that promise to further optimize your travel business operations!
Description
XorceView's Desktops and Dashboards are specifically crafted to provide both agents and managers with an instant overview of their current performance metrics. Users can focus on specific metrics for enhancing individual agent productivity or aggregate data for a clearer group perspective. Additionally, managers have the capability to delve into detailed reports, analyzing data from the group level down to individual agents. This tool is particularly beneficial for Mobile Agents and Managers, as Spectrum's XorceView software (Source-View) delivers precise reporting that channels essential information straight to an agent or manager's desktop. As a result, both agents and managers gain immediate access to the summary data necessary for boosting their performance. Designed as a lightweight, VPN-compatible desktop client, XorceView effectively integrates agents into the contact center environment. It consolidates data from various sources, empowering remote agents to maintain their efficiency even when working outside the office. The reports are user-friendly, ensuring they occupy just enough space on the Desktop to convey the necessary information without overwhelming the user. Furthermore, with its convenient POP-UP alerting feature, XorceView can operate in a minimized state, swiftly notifying agents or supervisors of any actionable items, thus enhancing real-time responsiveness. This seamless integration of functionality ultimately fosters a more productive working dynamic for all users involved.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Revelex
Founded
1999
Country
United States
Website
www.revelex.com/products/power-agent/
Vendor Details
Company Name
Spectrum Corporation
Founded
1971
Country
United States
Website
www.specorp.com
Product Features
Travel Agency
Central Reservation System
Customer Database
Flight Booking
GDS / OTA Integration
Itinerary Creation
Marketing Management
Payment Processing
Promotions Management
Quote Management
Rental Car Reservations
Single / Group Reservations
Product Features
Dashboard
Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets
