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Description
Requestor serves as a versatile helpdesk solution, enabling you to handle customer support and internal team requests seamlessly through various channels including email, phone, or chat. Everything is conveniently centralized in one platform, which helps in organizing communications in ticket format – encompassing emails, calls, and chats – for a clear and efficient dialogue. Mastering the management of Requestor is remarkably straightforward, allowing you to become proficient in just an hour or two, even if you're new to such systems. Moreover, it can easily integrate with your existing CRM or ERP solutions, ensuring you can oversee all operations from a single interface. We prioritize flexibility in our offerings, allowing you to select between a cloud-hosted solution or an on-premises option hosted on your own server, with all functionalities accessible regardless of the choice you make. This adaptability ensures that Requestor aligns perfectly with your requirements and enhances your operational efficiency.
Description
SprintPay is an innovative digital payment solution specifically designed for the cargo and freight-forwarding sector, allowing freight forwarders, cargo facilities, and trucking companies to efficiently and securely process payments and settle charges in real time. Users can easily choose a cargo facility, input invoice or AWB information, upload necessary documents, and complete a payment request through various methods such as credit card, ACH/eCheck, or billing account, all within a seamless workflow. The platform includes features such as guest payment options that require no subscription, approval workflows that facilitate requestor and approver interactions for businesses, and the ability to upload bulk payments, which streamlines multiple transactions into a single operation. Additionally, it provides users with real-time insights into payment statuses, offers dashboards and downloadable invoices or statements, and supports credit lines (Maximum Balance Limits) for approved users. Furthermore, it integrates with the facility's system, ensuring that once payments are confirmed, the release of cargo is expedited, enhancing the overall efficiency of the shipping process. This comprehensive approach to payment solutions not only simplifies transactions but also helps businesses operate more effectively in the competitive landscape of cargo and freight forwarding.
API Access
Has API
API Access
Has API
Integrations
ACH Payments
Pricing Details
$40 per user per month
Free Trial
Free Version
Pricing Details
$12 per transaction
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Requestor Technologies
Founded
2013
Country
Czech Republic
Website
www.requestor.com
Vendor Details
Company Name
CargoSprint
Founded
2012
Country
United States
Website
cargosprint.com/sprintpay-user/
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
