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Description
Requestor serves as a versatile helpdesk solution, enabling you to handle customer support and internal team requests seamlessly through various channels including email, phone, or chat. Everything is conveniently centralized in one platform, which helps in organizing communications in ticket format – encompassing emails, calls, and chats – for a clear and efficient dialogue. Mastering the management of Requestor is remarkably straightforward, allowing you to become proficient in just an hour or two, even if you're new to such systems. Moreover, it can easily integrate with your existing CRM or ERP solutions, ensuring you can oversee all operations from a single interface. We prioritize flexibility in our offerings, allowing you to select between a cloud-hosted solution or an on-premises option hosted on your own server, with all functionalities accessible regardless of the choice you make. This adaptability ensures that Requestor aligns perfectly with your requirements and enhances your operational efficiency.
Description
500+ businesses use the Customer Support & Helpdesk software daily. This software is for high-growth companies that want to grow without the need for additional agents.
1. You can resolve up to 50% of the issues before they reach agents. To resolve all tickets, you can create your own self-service flow. You can grow without having to hire more agents.
2. No more switching tabs. Richpanel displays customer and order data in rich context next to each ticket. Agents can save a lot of time. Shopify, Shopify Plus and Magento are all possible integrations.
3. All your support channels can be managed from one place. Customers can contact you via chat or email, facebook, Instagram, phone, SMS, and you can respond to their queries from one beautiful dashboard.
4. Automate your productivity. Automately collect visitor emails, set reply time expectations, qualify visitors, and perform skill-based routing.
5 Flexible reporting platform. Beautiful UI to improve team productivity, revenue impact and satisfaction
API Access
Has API
API Access
Has API
Integrations
Aircall
Attentive
Blotout
Flip
HubSpot CRM
HubSpot Customer Platform
Magento
Meltano
Recharge
Segment
Integrations
Aircall
Attentive
Blotout
Flip
HubSpot CRM
HubSpot Customer Platform
Magento
Meltano
Recharge
Segment
Pricing Details
$40 per user per month
Free Trial
Free Version
Pricing Details
$59/agent/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Requestor Technologies
Founded
2013
Country
Czech Republic
Website
www.requestor.com
Vendor Details
Company Name
Richpanel
Founded
2019
Country
United States
Website
richpanel.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
