Average Ratings 2 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Your employees will spend less time searching for tickets or calling customers, and have more time to do the actual job. This improves your workflow and increases the number of screens or lawnmowers you can repair. Imagine being able do more repairs with fewer employees. Your store's services and parts are laid out like a modern point-of-sale system. Service techs can simply click (or tap) on the services and parts to add them into the order. Everything is already pre-configured. You don't have to enter make and model. All that work is done automatically by us. Automated email means fewer phone calls and quicker communication. The customer is notified by email when the order has been processed. One of our customers called to tell us that their best tech had just died. To make more money, the tech switched to the automotive industry, where they pay based upon performance. STIHL recommends that technicians be tracked in efficiency and compensated based on how they perform.

Description

Rather than dealing with a barrage of emails, clients can easily select a time on the calendar with a designated technician or the next available team member. ServiceTree is tailored specifically for the unique requirements of Managed Service Providers (MSPs), built using insights gained from over 100,000 service tickets. This platform integrates effortlessly into everyday workflows as a downloadable Chrome extension. With a quick setup that takes only 5-10 minutes, technicians can efficiently transition to their next ticket with just a click. Managers benefit from a different interface compared to their technicians, allowing them to view the upcoming five tickets assigned to the techs. By pressing the OpenNext™ button, technicians can instantly change the ticket status to "in progress" while initiating time tracking. ServiceTree is making significant strides in transforming professional services automation within the MSP sector through its innovative OpenNext™ technology, making operations smoother and more efficient than ever before. This approach not only enhances productivity but also improves client satisfaction by streamlining communication and service delivery.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Datto RMM No 

Integrations

Datto RMM Yes 

Pricing Details

$49.88 per month
Free Trial No 
Free Version No 

Pricing Details

$0.99 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

RepairStorm

Founded

2008

Country

United States

Website

www.repairstorm.com

Vendor Details

Company Name

ServiceTree

Founded

2016

Country

Australia

Website

service-tree.com

Product Features

Auto Repair

Billing & Invoicing No 
CRM Yes 
Digital Vehicle Inspections (DVI) No 
Inventory Management Yes 
Labor Rates Yes 
Maintenance Scheduling Yes 
Parts Management Yes 
Quotes / Estimates Yes 
Service History Yes 
VIN Lookup Yes 
Vehicle Tracking Yes 
Work Order Management Yes 

Product Features

Professional Services Automation

Billing & Invoicing Yes 
CRM No 
Client Portal Yes 
Collaboration Tools No 
Document Management Yes 
Portfolio Management Yes 
Project Management Yes 
Proposal Generation Yes 
Quote Management Yes 
Resource Management Yes 
Time & Expense Tracking Yes 

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