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Description
Relay streamlines the selling, activation, and servicing of business technology products on a large scale. By utilizing a unified Smart Inbox, an integrated knowledge base, and effortless collaboration, your team can enhance its efficiency and prioritize customer assistance over managing various disconnected processes. It's time to embrace a system that evolves and improves with each interaction. Relay leverages machine learning alongside comprehensive technology data to foster intelligent automation, empowering agents while minimizing the volume of inquiries from clients. Who says you can’t maintain a personal touch while scaling up? Allow your customers to engage with you through their preferred channels and equip your agents with the complete context they require to respond swiftly, ensuring that every customer is treated as a unique individual rather than just a ticket in the system. This approach not only boosts customer satisfaction but also drives loyalty and retention.
Description
marketRelay℠ offers an intuitive cloud solution designed to efficiently manage product line content and pricing while seamlessly distributing it to downstream channels and publishing it across various digital platforms. Users can effortlessly input or upload their product details into marketRelay℠, establish connections with their favorite platforms and partners, and it becomes operational almost instantly. Whenever updates are necessary, making changes is straightforward, ensuring your information remains current across all venues. With a suite of tools provided by marketRelay℠, you can assert complete control over your product line content and publish it wherever you desire. Whether you choose to post in a handful of locations or thousands, the marketRelay℠ platform empowers manufacturers, distributors, chains, and franchises to disseminate product line content throughout their entire distribution network—all from a single interface. Furthermore, with your authorization, representatives, resellers, locations, and franchisees can easily subscribe to receive the latest updates on your product offerings, enhancing communication and collaboration across the board. This streamlined approach not only saves time but also ensures consistency and accuracy in how product information is shared.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Azure Marketplace
HubSpot Customer Platform
Pricing Details
$200.00/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Boomtown Network
Founded
2013
Country
United States
Website
thinkrelay.com
Vendor Details
Company Name
MarketRelay
Founded
2012
Country
United States
Website
marketrelay.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Catalog Management
Catalog Creation
Content Library
Content Management
Cross Selling Functionality
Custom Product Attributes
Customizable Catalogs
Desktop Publishing
Pricing Management
Product Comparison
Search
Channel Management
Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management
Enterprise Content Management (ECM)
Archiving & Retention
Collaboration Tools
Content Lifecycle Management
Digital Asset Management
Document Management
Electronic Signature
Information Governance
Mobile Access
Search
Version Control
Workflow Management
File Sync
Audit Trail
Backup and Recovery
Conflict Detection
Real Time Synchronization
Remote Synchronization
Synchronization Scheduling
Two-Way Synchronization
