Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Recte offers a suite of specialized Shopify applications tailored for retailers who are handling online orders, managing physical stores, and utilizing Shopify POS systems. Among these is PrintRight, which generates PDFs for invoices, packing slips, return forms, and gift receipts, featuring a template editor alongside both a free version and a subscription option. Future enhancements will introduce functionalities for barcode and price label generation compatible with Avery, Dymo, and Zebra printers, as well as features for reorder planning, alerts for low stock, and management of purchase orders. Additional capabilities will include barcode stocktaking and cycle counts, along with suggestions for replenishing and transferring inventory across multiple locations. The development team is also working on apps that will assist with serial and IMEI tracking, intake for consignment, markdown management, payout processing, repair shop ticketing, POS status monitoring, layaway deposits, installment payments, and trade-in options with device assessment and store credit. Each application is meticulously crafted to serve as a distinct tool addressing specific retail or inventory management tasks. Currently, PrintRight is accessible on Shopify, while the remaining applications are still in the works and will be launched soon.
Description
Ticketline is an application specifically designed for Shopify users to handle customer service inquiries in conjunction with order details. Customers can initiate support tickets via their Shopify account or the order status page, with each ticket directly associated with the corresponding order, including its items, date, total, and any relevant attachments. Store employees can access a dashboard within Shopify admin to manage, assign, respond to, and modify these tickets, while automated email updates keep customers in the loop regarding the status of their requests. Different subscription plans offer various monthly ticket limits, team member access, email alerts, and document uploads, with premium options providing additional features like personalized ticket statuses and custom fields. Unlike live chat options, Ticketline is tailored for asynchronous customer support, enabling Shopify merchants to effectively categorize and track inquiries related to orders from their initial creation until resolution is achieved. This structured approach not only streamlines communication but also enhances customer satisfaction by ensuring that all issues are addressed thoroughly.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
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Screenshots View All
No images available
Pricing Details
$0
Free (every app has a free plan); paid plans from $9.99/month
Free Trial
Yes
Free Version
Yes
Pricing Details
$4.99/month
Starter: $4.99/month or $49.99/year, with 150 tickets/month, 1 team member, email notifications, three 5 MB attachments, custom issue types, and order linking. Growth: $8.99/month or $89.99/year. Pro: $19.99/month or $179.99/year. Annual plans show savings of 17% on Starter and Growth and 25% on Pro. All plans include a 7-day free trial; charges are billed in USD.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Darren Dylan Dodson
Founded
2026
Country
United States
Website
recte.tech/
Vendor Details
Company Name
Bodanius
Founded
2021
Country
United States
Website
ticketline.app/en/
Product Features
Inventory Management
Alerts/Notifications
Yes
Barcoding / RFID
Yes
Forecasting
Yes
Inventory Optimization
Yes
Kitting
No
Manufacturing Inventory Management
Yes
Mobile Access
Yes
Multi-Channel Management
Yes
Product Identification
Yes
Reorder Management
Yes
Reporting/Analytics
Yes
Retail Inventory Management
Yes
Supplier Management
Yes
Warehouse Management
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No