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features
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support

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Description

Reception by ElevenAgents offers a 24/7 AI receptionist service that efficiently manages phone calls, addresses inquiries, schedules appointments, and oversees calendars with a natural, conversational tone. Companies can simply input their website URL, obtain a dedicated phone number, and activate their AI receptionist within minutes, ensuring that it aligns with their specific business needs. This service is capable of handling both voice calls and chat interactions, booking appointments directly on calendars, and allowing teams to designate when staff should take calls, stepping in when no one is available or during off-hours. Reception is versatile and can adapt to various business processes, such as screening and directing legal inquiries, qualifying potential real estate clients, organizing property viewings, coordinating home service appointments, managing personal care bookings, and responding to questions related to hotels and restaurants. Furthermore, businesses have the flexibility to personalize the greeting, tone, and operational guidelines to reflect their brand identity effectively. By integrating Reception, companies can enhance their customer service while freeing up valuable time for their teams.

Description

The RingCentral AI Receptionist (AIR) serves as a phone agent powered by generative AI, integrated within the RingCentral business phone system to facilitate the automation of incoming call management with human-like conversational capabilities. It can be activated effortlessly in just a few minutes without the need for IT assistance, utilizing information from your website, FAQs, or uploaded materials to respond to common customer inquiries, filter out spam calls, arrange appointments, and send follow-up messages through SMS. By employing name- and context-based logic, it adeptly directs more complex inquiries, thereby eliminating the annoyance of tedious phone menus. AIR can engage in conversations in multiple languages, including English, French, and Spanish, with the ability to switch seamlessly between them, and offers customizable voice personalities along with tailored greetings. Additionally, it provides valuable real-time insights through call transcripts, analytics, and performance dashboards, enhancing operational efficiency. Furthermore, it easily scales to accommodate various locations and departments, ensuring a reliable and round-the-clock front-desk service that minimizes the chances of missed calls and improves customer satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Calendar Yes 
CallSara No 
EldNex AI No 
ElevenAgents Yes 
ElevenLabs Yes 
Flip No 
Heylee No 
Microsoft Outlook No 
RingCentral RingEX No 
Rymiq AI No 
Ten8 No 
Totality No 
Vetspire No 
Zapier Yes 

Integrations

Google Calendar Yes 
CallSara Yes 
EldNex AI Yes 
ElevenAgents No 
ElevenLabs No 
Flip Yes 
Heylee Yes 
Microsoft Outlook Yes 
RingCentral RingEX Yes 
Rymiq AI Yes 
Ten8 Yes 
Totality Yes 
Vetspire Yes 
Zapier No 

Pricing Details

$29/month
Basic: $29/month
Plus: $79/month
Premium: $199/month
Free Trial Yes 
Free Version No 

Pricing Details

$59 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

ElevenLabs

Founded

2022

Country

United Kingdom

Website

elevenlabs.io/reception

Vendor Details

Company Name

RingCentral

Founded

1999

Country

United States

Website

www.ringcentral.com/ai-receptionist.html

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