InsertChat Description

InsertChat is an AI customer engagement platform designed to automate and organize communications between businesses and their customers. It combines an AI phone receptionist, website chatbot, email responder, and messaging assistant within a unified workspace. The platform uses business-specific knowledge from websites, FAQs, documents, and other supported sources to generate relevant responses to customer inquiries. Its AI receptionist can answer incoming calls, collect information about customer requests, and assist with appointment scheduling. Website chat functionality enables businesses to respond to visitor questions, capture leads, and transfer conversations to employees when necessary. InsertChat also supports SMS and WhatsApp communications, allowing customers to interact with businesses through multiple messaging channels. A shared inbox provides access to customer conversations, contact records, internal notes, and communication history. Integrations with Google Calendar, Outlook, HubSpot, and other supported applications connect customer interactions with existing business workflows. Administrators can customize the assistant's tone, branding, knowledge sources, and handoff rules to match their operational requirements.

Pricing

Pricing Starts At:
$98/month
Pricing Information:
Pro $98/month, Growth $198/month, Scale $498/month, Enterprise from $998/month. A 7-day Pro trial requires a card; usage
uses monthly AI credits and phone or connected-service costs can vary.
Free Trial:
Yes

Integrations

API:
Yes, InsertChat has an API

Reviews - 1 Verified Review

Total 1 out of 5 stars
ease 3 out of 5 stars
features 1 out of 5 stars
design 2 out of 5 stars
support 1 out of 5 stars

Company Details

Company:
InsertChat
Headquarters:
United States
Website:
insertchat.com
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Media

InsertChat Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Customer Support
Online Support

InsertChat Features and Options

InsertChat User Reviews

Write a Review
  • Name: Lisa S.
    Job Title: BDM
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features 1 out of 5 stars
    Design 2 out of 5 stars
    Ease 3 out of 5 stars
    Pricing 1 out of 5 stars
    Support 1 out of 5 stars
    Likelihood to Recommend to Others 1 out of 10

    Worse customer support EVER

    1 out of 5 stars Date: Nov 07 2024

    Summary: Horrible experience and asked for a refund after a month of trying to figure out what in the world was going on. Horrible customer support and the chat isn't even ready for beta version.

    Positive: It tries to have an easy chatbot creation and many features like whatsapp integration, calendar embed and lead capture. Key word is TRIES because it fails miserably

    Negative: Horrible customer support and rude founder. If you want to wait over 2 weeks for a useless answer then this is for you. The product actually works correctly maybe 2 out of 10 days.

    Read More...
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