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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A significant 91% of employees are willing to compromise security in favor of maintaining business continuity. RealTyme provides a secure platform for collaboration, ensuring that you retain full control over your data. It enables you to protect and manage your most confidential discussions within exclusive, members-only private circles. Users can configure all content to automatically delete either on command or after it has been viewed, leaving no traces or data stored on RealTyme's servers. You can efficiently oversee your team in real-time, facilitating essential resilient communications that keep operations flowing smoothly. By minimizing unnecessary emails, you can enhance productivity and support secure collaboration across decentralized teams. With prioritized notifications, regaining focus becomes easier. Every file and message is safeguarded with end-to-end encryption, offering lifespan options and complete data sovereignty. This platform serves as an excellent on-premises substitute for Skype for Business. Streamline internal communications, elevate engagement, and keep all employees informed through real-time messaging, calls, and meetings, accessible from any device and network, ensuring that collaboration is both effective and secure. Embrace a new era of communication where security and efficiency go hand in hand.

Description

Introducing a revolutionary AI solution that enhances customer service ticket handling far beyond the capabilities of traditional agents. Transform your retail experience with Tymely, which seamlessly integrates with your existing systems and employs Generative AI to autonomously manage intricate customer service requests via email and chat, including processing refunds and exchanges or applying discounts, just as human agents would. Every AI-generated response is thoroughly verified in real-time by Tymely’s team of experts, ensuring an accuracy that surpasses human performance, all while maintaining the cost-effectiveness and speed of AI available around the clock. Our team of native English-speaking customer service professionals not only validate each response but also infuse a personal touch, delivering the compassionate and high-quality support that your customers desire. Delight your customers with prompt, 24/7 service, and benefit from an impressive average First Resolution Time of just 20 minutes. This innovative approach represents a significant leap forward in customer service efficiency and satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

AfterShip
ChannelApe
Freshdesk
Gorgias
Happy Returns
Magento
Manhattan SCALE
Oracle Service
Salesforce
Shopify
Zendesk

Integrations

AfterShip
ChannelApe
Freshdesk
Gorgias
Happy Returns
Magento
Manhattan SCALE
Oracle Service
Salesforce
Shopify
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$1.50 / resolution
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

RealTyme

Founded

2007

Country

Switzerland

Website

www.realtyme.com

Vendor Details

Company Name

Tymely

Founded

2020

Country

United States

Website

www.tymely.ai/

Product Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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