Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Are password-related inquiries overwhelming your help desk? With ReACT, a self-service solution for password resetting and synchronization designed for enterprises, users can effortlessly reset their passwords to a permanent value in just four straightforward steps—without needing to reach out to the help desk! This comprehensive solution significantly reduces help desk calls by allowing users to manage their password resets, synchronization, and account unlocks around the clock, every day of the year. While it might seem risky to grant end users such access within an organization’s identity management framework, utilizing the right tools like ReACT can actually enhance security protocols. By relieving the help desk from these repetitive password-related duties, ReACT empowers employees to address their own password issues, leading to higher employee satisfaction, increased productivity, and improved financial performance for the company. Furthermore, ReACT streamlines the entire password management process, making it a vital asset for modern enterprises.
Description
By implementing Shift Left, organizations can expedite incident resolution earlier in the support process. This approach empowers Level 1, Level 2, and field support technicians to efficiently address common issues related to users and devices directly from the ServiceNow incident form. By eliminating the necessity for privileged access across various systems such as Active Directory, Microsoft Configuration Manager, LAPS, and MBAM, first-call resolution rates can see a substantial boost. Rather than escalating issues to higher levels of support, Shift Left equips help desk teams with the tools to perform actions like resetting user passwords and unlocking accounts, all within the incident form. This capability allows for a marked increase in the number of tickets diagnosed and resolved during the initial call. Moreover, technicians can access a record of troubleshooting steps already taken for an incident, which significantly reduces the likelihood of redundant efforts. Ultimately, this streamlined approach enhances the overall efficiency and effectiveness of support operations.
API Access
Has API
No
API Access
Has API
No
Integrations
7-Zip
No
Active Directory
No
Microsoft Edge
No
ServiceNow
No
Integrations
7-Zip
Yes
Active Directory
Yes
Microsoft Edge
Yes
ServiceNow
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Advanced Software Products Group
Founded
1986
Country
United States
Website
www.aspg.com
Vendor Details
Company Name
Recast Software
Website
store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621
Product Features
Self-Service Password Reset (SSPR)
Access Control
No
Alerts / Notifications
No
Application Security
No
Compliance Management
No
Credential Management
No
Employee Directory
No
Group Passwords
No
Password Database
No
Password Management
No
Reminders
No
Reporting / Analytics
No
Single Sign On
No
Two-Factor Authentication (2FA)
No
Product Features
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No