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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance overall well-being by understanding the perspectives of your organization's members and fostering a positive culture through data-driven insights. Centralize your team's metrics, offering leaders tools for visualization and effective management. Keep track of advancements while cultivating an environment that prioritizes feedback and excellence. Attract, nurture, and retain top talent within your organization. Position yourself as a change agent by digitizing human resource management practices. Centralize all essential information regarding the company and its employees, enabling decentralized management and encouraging self-service. Experience the most comprehensive and secure payroll management platform available in Latin America, customizable for various industries and regions. Treat your employees with the same care and attention you expect them to extend to customers. Additionally, implement a multi-channel Help Desk to further enhance the internal service experience and support your team's needs effectively.

Description

Textline serves as a dynamic business messaging platform tailored for contemporary customer support and sales teams. Utilizing business texting provides a rapid, approachable, and convenient way to communicate, making customers feel appreciated and acknowledged. Enhance customer experiences and foster deeper relationships with your clientele. It's clear that customers prefer to text you, so eliminate the waiting times and allow them to reach out anytime and from any location. Our platform facilitates direct, interactive communication, even when managing a high volume of inquiries simultaneously. Recognizing that customer support is a collaborative effort, we designed our platform to promote teamwork and enable your staff to perform at their best. Textline organizes all your conversations and customer data in a single location, allowing you to oversee your team’s activities, streamline processes, and track advancements. Simply set up your phone number and customize your workspace to initiate genuine conversations with numerous customers. By utilizing tools and features crafted for effective collaboration, you can work more efficiently and effectively serve your audience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aircall
Easyflow
Facebook Messenger
Freshdesk
Google Chrome
Help Scout
Pipedrive
Salesforce
Sapling AI Writing Assistant
Shopify
Slack
Twilio
Vonage Business
Vonage Communications APIs (Nexmo)
Wufoo
Zapier
Zendesk

Integrations

Aircall
Easyflow
Facebook Messenger
Freshdesk
Google Chrome
Help Scout
Pipedrive
Salesforce
Sapling AI Writing Assistant
Shopify
Slack
Twilio
Vonage Business
Vonage Communications APIs (Nexmo)
Wufoo
Zapier
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$59.97 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Rankmi

Founded

2014

Country

Chile

Website

www.rankmi.com

Vendor Details

Company Name

Textline

Founded

2016

Country

United States

Website

textline.com

Product Features

NPS

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

NPS

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Alternatives

Alternatives

CIOPulse Reviews

CIOPulse

Silversix