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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

RC On-Track Issue Management provides an efficient solution for overseeing and monitoring enhancement requests, product changes, and defects from the moment they are reported until they are resolved. Although primarily utilized in software and web development as well as IT support, its versatility allows it to be applied across various sectors. The application can be easily configured on your own web server, enabling administrators to establish projects, create users with designated roles, and assign them to specific projects for immediate use—tracking issues from their initial report to their final resolution. You have the ability to create multiple projects tailored to support, product management, or development tasks. With various security levels, you can regulate user access accordingly. To clarify a bug or provide additional context for a request, users can conveniently attach files to their logged issues. Furthermore, the system allows for commenting on issues and meticulously records all interactions, ensuring a comprehensive history of each issue is easily accessible for review. This functionality not only streamlines communication but also enhances collaboration among team members.

Description

Zunoy Bug Tracker is an online platform designed for the reporting, organization, assignment, and management of software bugs and issues. Teams have the ability to generate bug reports that include essential information such as descriptions, images, attachments, comments, priority levels, severity ratings, tags, and deadlines. Issues can be delegated to specific team members and monitored through various workflow stages using table, Kanban, and card views. The platform allows for bug reporting through a variety of channels, including the web application, a website widget, a Chrome extension, a mobile app, email, Slack, Microsoft Teams, Discord, an API, and webhooks. In addition, it offers project analytics, activity tracking, timesheets, custom fields, access controls, audit trails, notifications, and a knowledge base for documenting resolved issues and their root causes. Enhanced by AI-assisted features, the tool can aid in streamlining reports, detecting potential duplicate bugs, recommending priority and severity levels, suggesting ownership, and providing summaries of issue information. Furthermore, this comprehensive solution aims to improve team collaboration and efficiency in managing software development challenges.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Slack No 

Integrations

Slack Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$4/month
Free Trial No 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Roundedcube

Website

www.roundedcube.com/rcontrack

Vendor Details

Company Name

Mentcube Innovations Pvt Ltd

Website

zunoy.com/bugtracker

Product Features

Issue Tracking

Assignment Management No 
Dashboard No 
Escalation Management No 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base No 
Project Management Yes 
Recurring Issues No 
Scheduling No 
Task Management No 

Product Features

Bug Tracking

Backlog Management No 
Filtering No 
Issue Tracking No 
Release Management No 
Task Management No 
Ticket Management No 
Workflow Management No 

Alternatives

Bugzero Reviews

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