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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Quvu is a fully cloud-based, innovative contact centre management system. Our technology is self-built and empowers businesses to transform the way they handle customer contact, analyse performance, and improve agent productivity. Quvu offers tangible benefits to call centers of all sizes by incorporating Predictive and Preview dialling, our advanced iQ wallboard, Real-Time Customisable Statistic, Ofcom & TPS Compliance, and many other intelligent features. Everything you need to manage your operation is accessible through a user-friendly web interface that can be accessed from any web browser. Quvu is a powerful tool that allows you to reach more customers and prospects, conduct market research, and ensure customer retention. It also provides valuable insights that can be used to improve your performance.

Description

iVision Plus Cisco wallboards enhance agent performance by delivering real-time performance data through innovative and engaging designs. With iVision Plus, you can access dynamic Cisco contact center wallboards that showcase real-time statistics and metrics for both individual and team achievements. Say goodbye to outdated, boxy wallboard designs, and embrace the impactful aesthetics of NextGen wallboards. The gamification features of iVision wallboards inspire agents to elevate their work. These HTML5 wallboards ensure a superior user experience and are responsive across devices. Additionally, the call center wallboard software enables the establishment of KPI thresholds, allowing for performance oversight and immediate response to any breaches, even when you are not actively monitoring. By providing digital signage in real-time to all internal employees, overall efficiency and productivity will see significant improvements, as staff will no longer need to spend excessive time collecting operational insights. Ultimately, this streamlined access to information helps foster a more engaged and informed workforce.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Zoho CRM
Active Directory
Calabrio Call Recording
FIS Telephone Banking
HubSpot Customer Platform
IBM Cloud
Microsoft Dynamics 365
Microsoft Excel
Oracle Cloud Infrastructure
SAP Cloud Platform
Sisense
Sugar Connect
Zendesk
eGain Knowledge+AI

Integrations

Salesforce
Zoho CRM
Active Directory
Calabrio Call Recording
FIS Telephone Banking
HubSpot Customer Platform
IBM Cloud
Microsoft Dynamics 365
Microsoft Excel
Oracle Cloud Infrastructure
SAP Cloud Platform
Sisense
Sugar Connect
Zendesk
eGain Knowledge+AI

Pricing Details

£99
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Pebbletree Ltd

Founded

2005

Country

United Kingdom

Website

quvu.co.uk

Vendor Details

Company Name

NovelVox

Founded

2008

Country

United States

Website

www.novelvox.com

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Product Features

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Digital Signage

Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor

Alternatives

Alternatives

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