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Description
Real-time feedback signifies the delivery of high-quality insights that are frequent, prompt, specific, and actionable. This ensures that employees are consistently aware of their performance, rather than receiving evaluations just once a year. By gathering feedback from the colleagues they engage with regularly, you can gain a more precise understanding of your employees’ performance levels. The KPMG QuercusApp Performance platform allows for the easy identification of individual strengths and growth opportunities, whether on a personal, team, or role basis, all at a glance. Utilize this information to enhance existing strengths and create targeted training initiatives focused on essential skills that contribute to your organization's success. Additionally, you can monitor personal and team development trends over time. By taking a transparent, data-driven approach, you empower your employees and actively support their growth throughout the year. This method fosters the development of tailored behaviors, values, and skills that are vital for the success of your organization, creating a continuous loop of improvement and engagement.
Description
The Verint Engagement Data Hub enables your contact center, branches, and online platforms to evolve into a highly efficient, data-oriented organization. Behavioral data accumulated during customer interactions is categorized as engagement data, encompassing everything from transcripts and recordings of conversations to surveys and customer feedback on their experiences. Additionally, it includes operational metrics related to each interaction, such as handle time, hold time, and quality scores. Engagement data can vary widely, covering metrics like average handle times as well as insights into customer sentiment and employee feedback. This wealth of information is vital for your organization, yet it frequently resides in isolated silos. To unlock the potential of this data for immediate, informed decision-making, it is crucial to establish connections between these disparate sources. By integrating these data streams, you can gain a comprehensive view of customer interactions and enhance overall operational efficiency.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$5.90 per user per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
QuercusApp
Founded
2015
Country
Switzerland
Website
www.quercusapp.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/engagement-data/
Product Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers