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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Quala extracts qualitative data from various sources, including emails, phone calls, and CRM notes, to measure customer sentiments and team feedback. This process yields valuable insights that shape product development and enhance customer experience initiatives. Additionally, these insights can initiate workflows designed to improve customer service, increase retention, and facilitate upselling opportunities for each individual client. What sets Quala apart is its ability to track customer feedback, team observations, and user behavior within your product seamlessly. With integrations to leading systems and a robust API, all contact, conversation, and product information is centralized for easier access. Our Assessments structure the input from frontline staff, making it easier to act upon. By analyzing frontline data, Quala identifies feature requests, common issues, and other critical factors that guide product strategy and customer engagement tactics. This collection of frontline information also contributes to the development of health scores and other key performance indicators, empowering teams to make well-informed decisions about customer interactions. In doing so, Quala ensures that businesses can respond effectively to evolving customer needs and preferences.

Description

Tempo Strategic Roadmaps (formerly Roadmunk) is a visual roadmapping tool for product managers, leadership teams, and stakeholders. It enables teams to create boardroom-ready timelines and swimlane views that communicate product strategy without exposing Jira-level detail. Built-in feedback capture lets teams collect customer input and ideas in one place and prioritize what to build next based on actual value. Roadmaps can be published as a live URL, HTML, or PNG, so sharing a plan is a click rather than a slide-building exercise. Teams manage an entire product portfolio across multiple groups using data pivots and customizable views, so the same underlying roadmap can be reframed for executives, customers, or delivery teams without rebuilding it. The tool is designed to keep strategy legible to everyone who needs it, from the boardroom to the delivery team, without dragging stakeholders into ticket-level detail. Strategic Roadmaps is part of Tempo's broader Strategic Portfolio Management portfolio, a connected set of tools spanning strategy, planning, resourcing, cost, and reporting for product and delivery organizations. Teams can pair boardroom-ready roadmaps with Tempo's planning, time, and portfolio tools to keep long-term strategy and day-to-day delivery in step.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Jira
Airtable
Freshdesk
Gong
Google
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira Work Management
Microsoft 365
Salesforce
Slack
Snowflake
SurveyMonkey
Zendesk

Integrations

Jira
Airtable
Freshdesk
Gong
Google
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira Work Management
Microsoft 365
Salesforce
Slack
Snowflake
SurveyMonkey
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$19.00/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Quala

Founded

2018

Country

United States

Website

www.quala.io

Vendor Details

Company Name

Tempo Software

Founded

2009

Country

United States

Website

www.tempo.io/products/roadmaps

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Product Features

Product Roadmap

Collaboration
Content Import / Export
Diagramming
Drag & Drop
Feature Management
Milestone Tracking
Prioritization
Requirements Management
Workflow Management

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Alternatives

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