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Average Ratings 26 Ratings

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features
design
support

Description

QMSrs serves as the central hub for automated solutions aimed at enhancing quality and achieving business excellence, ultimately improving overall business performance. We instill confidence in quality through our comprehensive suite of modular automated products, which are adaptable to various organizational structures, including those that are multi-site and international. As businesses evolve or budgets permit, additional modules can be seamlessly integrated. Our automated solutions are not only robust but also equipped with features such as workflow management, document management, electronic alerts and notifications, as well as real-time reporting and analysis capabilities. Our expertise lies in providing Quality Excellence Solutions tailored to meet diverse industry needs. Furthermore, our approach to risk management focuses on addressing uncertainties and their potential impacts on organizations, allowing businesses to proactively mitigate risks before they manifest. By implementing our Risk Management Solutions, organizations can effectively minimize the financial repercussions associated with potential risks, ensuring greater stability and security in their operations.

Description

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Albato
Azure AI Services
Azure DevOps Server
Azure Monitor
Gemini
Gemini 1.5 Flash
Gemini 2.0
Gmail
Microsoft Entra
Microsoft Entra ID
Microsoft Exchange
Microsoft Intune
Microsoft Power BI
Microsoft Teams
OpenAI
Twilio
WhatsApp
Xero
Zoom
monday work management

Integrations

Albato
Azure AI Services
Azure DevOps Server
Azure Monitor
Gemini
Gemini 1.5 Flash
Gemini 2.0
Gmail
Microsoft Entra
Microsoft Entra ID
Microsoft Exchange
Microsoft Intune
Microsoft Power BI
Microsoft Teams
OpenAI
Twilio
WhatsApp
Xero
Zoom
monday work management

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$59.00/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

QMSrs

Country

United States

Website

www.qmsrs.com

Vendor Details

Company Name

Vivantio

Founded

2003

Country

United States

Website

www.vivantio.com/

Product Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Product Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking
QR Codes
Reservations
Service History

Change Management

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

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