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Description

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels

Description

The Pylons web framework is tailored for the straightforward and efficient creation of web applications and websites. These applications can vary significantly in size, ranging from a simple Python module to an extensive directory structure suitable for more intricate web solutions. With the availability of project templates, Pylons allows developers to quickly initiate a new web application, or they can opt to create a custom setup from square one to meet their specific requirements. This framework simplifies the process of developing web applications in Python, embracing a minimalist and component-based approach that enhances expandability. It also leverages developers' existing knowledge of Python, promoting an extensible application design that is both fast and efficient. The framework boasts an impressively small per-request call stack, which ensures exceptional performance levels and relies on established, reliable Python packages. While the Pylons 1.0 series is recognized as stable and ready for production, it is currently only in maintenance mode. Moving forward, the Pylons Project has shifted its focus to the Pyramid web framework for ongoing development, and users of Pylons 1.0 are highly encouraged to consider transitioning to Pyramid for their upcoming projects, which offers even more advanced functionalities and support. This transition can significantly enhance the development experience and provide access to new features that are continuously being improved.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Asana
Attio
GitHub
Google Cloud BigQuery
HubSpot CRM
HubSpot Service Hub
Jira
Linear
Microsoft Teams
New Relic
Opsgenie
PagerDuty
Pipedrive
Python
Salesforce
Slack
Snowflake
Versori
incident.io

Integrations

Asana
Attio
GitHub
Google Cloud BigQuery
HubSpot CRM
HubSpot Service Hub
Jira
Linear
Microsoft Teams
New Relic
Opsgenie
PagerDuty
Pipedrive
Python
Salesforce
Slack
Snowflake
Versori
incident.io

Pricing Details

$59 per month per seat
Free Trial
Free Version

Pricing Details

Free
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Pylon

Country

United States

Website

usepylon.com

Vendor Details

Company Name

Python Software Foundation

Country

United States

Website

pypi.org/project/Pylons/

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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