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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Efficient front desk management is crucial and can be made simple. Our comprehensive platform is designed to enhance workplaces like yours, providing all the necessary tools to streamline front desk operations in one convenient location. With features for visitor management, you can add an extra layer of security, utilizing multi-tier adaptive systems to ensure that only authorized individuals gain entry to your facility. Additionally, the visitor logging feature allows for the management of multiple sites, enabling centralized oversight and smooth deployment of Protoco to new locations. You can also access global data effortlessly, as the system allows you to view all visitors, deliveries, and analytics without the hassle of managing several applications simultaneously. Our visitor management system ensures that deliveries are handled smoothly, keeping packages secure and notifying the right recipients upon arrival. With our top-tier visitor management solutions, you can create memorable experiences for all visitors, impressing them at every check-in with customizable flows. Furthermore, our receptionist software enhances the overall efficiency of your front desk operations.

Description

Virtual Front Desk serves as an innovative solution for reception, visitor management, and customer service across various venues such as offices, clinics, retail stores, and public areas that require dependable front-desk assistance. This platform is compatible with any contemporary browser that has a webcam, including devices like iPads, Android tablets, all-in-one computers, kiosks, and Neat Frame devices. It enables visitors to check in, connect with the appropriate staff member via video or phone, send SMS messages, access documents, scan QR codes, fill out forms, verify identities, process card payments, and print badges or documents from a single interface. Teams can respond from virtually anywhere using a web application, mobile app, Microsoft Teams, phone, or other integrated channels, allowing either a solo receptionist or a centralized team to manage multiple desks and locations efficiently. The comprehensive dashboard provides oversight for managing sites, stations, users, branding, actions, and tracking activity history, ensuring all aspects of reception are streamlined. Additionally, the platform features native integrations with Microsoft Teams and Entra ID that facilitate the routing of reception calls into Teams and the importation of real-time employee directories, enhancing operational efficiency and communication. This multifaceted tool not only simplifies visitor engagement but also significantly improves the overall experience for both visitors and staff alike.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Teams Yes 
Slack Yes 
Dropbox Yes 
Google Calendar No 
Google Drive Yes 
Mailchimp Yes 
Microsoft Azure Yes 
Microsoft Entra ID No 
Microsoft OneDrive Yes 
Microsoft Outlook No 
WhatsApp No 

Integrations

Microsoft Teams Yes 
Slack Yes 
Dropbox No 
Google Calendar Yes 
Google Drive No 
Mailchimp No 
Microsoft Azure No 
Microsoft Entra ID Yes 
Microsoft OneDrive No 
Microsoft Outlook Yes 
WhatsApp Yes 

Pricing Details

$80 per user, per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$22 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Protoco Digital DMCC

Founded

2019

Country

United Arab Emirates

Website

www.protoco.ae

Vendor Details

Company Name

Virtual Front Desk

Founded

2018

Country

Canada

Website

www.virtualfrontdesk.com

Product Features

Visitor Management

Alerts/Notifications Yes 
Badge Management Yes 
Document Management No 
ID Scan Yes 
Pre-Registration Yes 
Registration Management Yes 
Self Check-in Yes 
Visitor Tracking Yes 
Watch List Yes 

Product Features

Kiosk

Activity Reservations No 
Digital Signature No 
License Management No 
Onsite Printing No 
Remote Access No 
Secure Browsing No 
Ticket / Order Fulfillment No 
Touch Screen No 
Usage Reporting No 
Virtual Keyboard No 
Wireless Internet Access No 

Visitor Management

Alerts/Notifications No 
Badge Management No 
Document Management No 
ID Scan No 
Pre-Registration No 
Registration Management No 
Self Check-in No 
Visitor Tracking No 
Watch List No 

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