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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Customer feedback can be analyzed across all channels, from support tickets to reviews. You can combine customer feedback from reviews, surveys, surveys, support tickets and other channels into one repository. Each piece of feedback will be automatically analyzed for sentiment and topics based on your taxonomy. Real-time insight into customer issues and requests to drive tangible improvements in your CX. All your feedback can be gathered in one place using all your favorite tools. Automatically analyze customer feedback, reviews, and support tickets. Prodsight automatically scans all your conversations and identifies the most important topics you should be following. Our AI suggests topics like cancellations, technical issues, and pricing complaints. You can create your own topics to track specific elements and features of your platform. To identify the root causes of issues, drill-down into sub-topics.

Description

Unwink AI transforms how businesses handle customer feedback by leveraging AI to automate analysis and streamline data management. The platform consolidates feedback from multiple sources, applies advanced sentiment analysis, and generates actionable insights that help businesses improve customer service, enhance product development, and optimize operations. Features such as multilingual support and real-time alerts make it easier for businesses to gain a comprehensive understanding of customer needs and take proactive steps to drive growth, increase loyalty, and improve overall efficiency.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Intercom Yes 
Zendesk Yes 
AskNicely Yes 
Delighted Yes 
Formsite Yes 
Formstack Yes 
Freshdesk Yes 
G2 Yes 
Google Business Profile Yes 
Google Chrome Yes 
Google Sheets Yes 
Pendo Yes 
Retently Yes 
SatisMeter Yes 
Slack Yes 
Stackreaction Yes 
SurveyMonkey Yes 
Trustpilot Yes 
Yelp Yes 

Integrations

Intercom Yes 
Zendesk Yes 
AskNicely No 
Delighted No 
Formsite No 
Formstack No 
Freshdesk No 
G2 No 
Google Business Profile No 
Google Chrome No 
Google Sheets No 
Pendo No 
Retently No 
SatisMeter No 
Slack No 
Stackreaction No 
SurveyMonkey No 
Trustpilot No 
Yelp No 

Pricing Details

$100 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Product Insight

Founded

2017

Country

United Kingdom

Website

prodsight.com

Vendor Details

Company Name

Unwink AI

Website

unwink.ai/

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Alternatives

Alternatives

Hello Customer Reviews

Hello Customer

Insider Metrics
Delighted Reviews

Delighted

Qualtrics
Prodsight Reviews

Prodsight

Product Insight