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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Customer feedback can be analyzed across all channels, from support tickets to reviews. You can combine customer feedback from reviews, surveys, surveys, support tickets and other channels into one repository. Each piece of feedback will be automatically analyzed for sentiment and topics based on your taxonomy. Real-time insight into customer issues and requests to drive tangible improvements in your CX. All your feedback can be gathered in one place using all your favorite tools. Automatically analyze customer feedback, reviews, and support tickets. Prodsight automatically scans all your conversations and identifies the most important topics you should be following. Our AI suggests topics like cancellations, technical issues, and pricing complaints. You can create your own topics to track specific elements and features of your platform. To identify the root causes of issues, drill-down into sub-topics.

Description

Combining powerful AI and the best methodology in the world in a super easy to use online software. Responsr has readymade templates, reports, and customer dialogs for your industry. Start saving customers immediately by creating your profile! Responsr automatically sends mini-surveys (2-3 question) at a frequency that suits both you and your customers. The included services allow you to get feedback and take action if necessary. Responsr provides a customer service system for your entire company. You can also compare your results with others in your industry. A smart feedback system that enterprise companies can afford. Start right away with pre-made dialogues and reports to help you use feedback to drive customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshdesk
Trustpilot
Zapier
Zendesk
AskNicely
Axis LMS
Delighted
Formstack
Fortnox
G2
Google Sheets
Intercom
Pendo
Retently
Stackreaction
SurveyMonkey
Tripadvisor
WooCommerce
Wufoo
Yelp

Integrations

Freshdesk
Trustpilot
Zapier
Zendesk
AskNicely
Axis LMS
Delighted
Formstack
Fortnox
G2
Google Sheets
Intercom
Pendo
Retently
Stackreaction
SurveyMonkey
Tripadvisor
WooCommerce
Wufoo
Yelp

Pricing Details

$100 per month
Free Trial
Free Version

Pricing Details

€50/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Product Insight

Founded

2017

Country

United Kingdom

Website

prodsight.com

Vendor Details

Company Name

Responsr

Founded

2021

Country

Sweden

Website

responsr.io/en/

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Alternatives

Alternatives