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Description
Customer feedback can be analyzed across all channels, from support tickets to reviews. You can combine customer feedback from reviews, surveys, surveys, support tickets and other channels into one repository. Each piece of feedback will be automatically analyzed for sentiment and topics based on your taxonomy. Real-time insight into customer issues and requests to drive tangible improvements in your CX. All your feedback can be gathered in one place using all your favorite tools. Automatically analyze customer feedback, reviews, and support tickets. Prodsight automatically scans all your conversations and identifies the most important topics you should be following. Our AI suggests topics like cancellations, technical issues, and pricing complaints. You can create your own topics to track specific elements and features of your platform. To identify the root causes of issues, drill-down into sub-topics.
Description
QuickFeedback is a specialized software designed to enhance feedback and reviews for local service businesses, including restaurants, cafes, salons, spas, dental and medical practices, car washes, and hotels. It offers two innovative methods for gathering private feedback. The first method, QR Feedback, allows walk-in customers to scan a code and provide their input instantly, eliminating the need for a mobile application or login. The second method, Automated Feedback, sends out requests for feedback automatically after appointments, beginning with Calendly. Customers can easily rate their experience, share their thoughts in their own words, and receive a friendly AI-generated response. Each customer is then presented with the same opportunity to leave a public review across various platforms such as Google, Yelp, Tripadvisor, or any other site of your choice, ensuring equal visibility. Additionally, QuickFeedback offers a free 30-day trial with no requirement for credit card information, allowing businesses to experience its benefits firsthand without any financial commitment. This flexibility makes it an attractive option for local service providers looking to improve their customer engagement and overall reputation.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
AskNicely
Yes
Delighted
Yes
Formsite
Yes
Formstack
Yes
G2
Yes
Google Business Profile
Yes
Google Chrome
Yes
Google Sheets
Yes
Intercom
Yes
Jotform
Yes
Integrations
AskNicely
No
Delighted
No
Formsite
No
Formstack
No
G2
No
Google Business Profile
No
Google Chrome
No
Google Sheets
No
Intercom
No
Jotform
No
Pricing Details
$100 per month
Free Trial
Yes
Free Version
No
Pricing Details
$29/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Product Insight
Founded
2017
Country
United Kingdom
Website
prodsight.com
Vendor Details
Company Name
QuickFeedback
Country
United States
Website
www.quickfeedback.ai
Product Features
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
No
Text Analysis
Yes
Trend Analysis
Yes
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
