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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Demonstrate effective procedures with ease by creating and sharing visually-driven training that not only empowers your employees but also leaves a lasting impression on your customers. Here are the top three reasons why companies choose Proceed.app. First, documenting company knowledge becomes a breeze with photo and video-based Standard Operating Procedures (SOPs) and guides, making the process more engaging for employees. Second, utilizing visuals in employee training enhances the experience significantly, as the saying goes, a picture is worth a thousand words. Furthermore, when it comes to customer support, you can guide your customers on product usage and maintenance through engaging photos and videos, leaving behind outdated text-based manuals. Additionally, streamline the onboarding process for new employees by providing a visual learning journey that captivates their attention. Encouraging team members to document their expertise not only preserves institutional knowledge but also fosters collaboration. Finally, equip your team with step-by-step resources that introduce them to new concepts and practices, enhancing both training and support within your organization.

Description

Enhance self-service utilization for both customers and employees while improving agent efficiency through the application of contextual knowledge powered by machine learning. By integrating with the Service Portal, users can access a wealth of knowledge, enabling them to search, browse, and read articles conveniently from their desktops or mobile devices. Additionally, leveraging insights into knowledge demand can enhance self-service capabilities and expedite case resolutions by automatically detecting and illustrating knowledge deficiencies, subsequently assigning these gaps to authors for prompt resolution. Furthermore, fostering in-context knowledge generation allows agents and employees to create relevant knowledge articles during their ongoing work processes, such as managing cases or incidents. This approach not only increases the relevance of knowledge but also utilizes machine learning to systematically identify and visualize knowledge gaps for effective assignment. Ultimately, this comprehensive strategy aims to streamline information access and improve overall service efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aisera No 
Syniti Data Connectivity Yes 
Syniti Knowledge Platform Yes 

Integrations

Aisera Yes 
Syniti Data Connectivity No 
Syniti Knowledge Platform No 

Pricing Details

$39 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Proceed

Country

United States

Website

proceed.app

Vendor Details

Company Name

ServiceNow

Founded

2004

Country

United States

Website

www.servicenow.com/products/knowledge-management.html

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree No 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree Yes 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management Yes 
Self Service Portal No 

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