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Average Ratings 0 Ratings
Description
An organization's continuous improvement strategy includes the ability to effectively track issues, concerns, knowledge, and other information. Management will want to know if the team is working on resolving the customer's issue on priority when a customer raises an issue. Omnex's Problem Solver is a tool and knowledge bank that allows customers to track, manage and resolve problems. Problem Solver is a single repository for all internal and external problems. We have designed our software to address a variety quality assurance (external, internal, environmental, health, safety, and other issues). Define metrics and timelines for problem resolution. This includes: containment, corrections, corrective actions, reporting, and closure. Give suppliers the ability to take corrective action.
Description
TrackStudio is a highly customizable system designed for issue tracking, workflow management, and document organization, enabling users to monitor various tasks, including problem resolution, requirement gathering, IT support, project oversight, hardware rollout, and recruitment processes. Its fully adjustable workflows allow for an infinite number of states and transitions, empowering users to design workflows that reflect their unique business methodologies, limited only by their creativity. The platform features a hierarchical task tree, accommodating numerous subtasks and facilitating any depth in the work breakdown structure (WBS), while also allowing users to create and manage their own tasks. Furthermore, TrackStudio is equipped with multi-role support, recognizing that individuals often have different responsibilities based on the specific projects they engage with, thereby functioning effectively in a matrix-managed organizational structure. This flexibility makes TrackStudio an invaluable tool for teams seeking to streamline their operations and enhance productivity.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Omnex Systems
Founded
1986
Country
United States
Website
www.omnexsystems.com
Vendor Details
Company Name
TrackStudio
Website
www.trackstudio.com
Product Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Bug Tracking
Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management