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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The initial wave of internal communication tools allowed employees to easily converse about various topics, yet many users often find themselves overwhelmed and less productive within those environments. ProProfs Collaborate transforms this experience by fostering a serene exchange of knowledge that extends far beyond simple chatting. It allows teams to establish organized Q&A discussions and chats tailored to enhance learning and the sharing of information. This platform eliminates the hassle of sifting through documents, emails, and extensive chat histories. Members can create private or public groups, enabling effective communication and collaboration while facilitating the asking and answering of questions. The system makes it effortless to review company knowledge exchanges, which are fully searchable for convenience. Furthermore, the question and answer software categorizes knowledge into threads and topics, promoting the best responses to rise to the top of each discussion. By distinguishing chat from Q&A sections, ProProfs Collaborate effectively reduces noise and fosters a focused environment for learning and collaboration. This streamlined approach not only enhances productivity but also encourages a culture of continuous knowledge sharing among team members.

Description

The Ticketing System on our website, along with an organized repository of knowledge regarding our company's products and services, can yield significant benefits. This initiative focuses on structuring the knowledge base to ensure it is easily accessible for both employees and customers alike. With the UserHorn Customer Support Ticket System utilizing the "Knowledge Base" module, we have the potential to develop a valuable resource that consolidates community topics into a cohesive knowledge base. It facilitates client self-service and enables visitors to swiftly and conveniently locate answers to their inquiries, thanks to an intuitive database structure and the "Smart search" feature that proactively identifies related questions and responses during new request submissions. Our aim is to create an exceptional online support experience that we believe will contribute to the growth of your business. We encourage you to avoid page overload as responses are delivered instantly, much like a chat service, and remember to customize the support portal address to fit your needs. Additionally, this streamlined approach is designed to enhance user satisfaction and efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$13 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

ProProfs

Country

United States

Website

www.proprofs.com/collaborate/

Vendor Details

Company Name

UserHorn

Founded

2017

Country

Czech Republic

Website

userhorn.com

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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