Universal Knowledge by KPSOL is a SaaS Knowledge Management System that helps organizations capture, manage, and share trusted knowledge from a single source of truth.
It combines powerful enterprise search, intuitive content authoring, collaborative workflows, and analytics to ensure employees and customer-facing teams can quickly find accurate, up-to-date information.
In the age of AI, Knowledge Management is more important than ever. AI is only as effective as the quality of the knowledge it can access. Universal Knowledge provides the trusted, governed content needed to power reliable AI search, assistants and automation while reducing misinformation and improving compliance.
Available as a standalone platform or integrated via comprehensive APIs, Universal Knowledge improves productivity, enhances customer experiences, and reduces operational costs.
SaaS deployments are in the region customers choose, to maintain data sovereignty.
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Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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Struct
Struct is an innovative communication platform that leverages artificial intelligence to enhance the way teams collect, structure, and utilize insights from their conversations, effectively converting chat exchanges into an organized and searchable knowledge repository. Unlike traditional messaging systems that treat conversations as fleeting, Struct systematically categorizes discussions into coherent threads and feeds, all while developing a contextual knowledge base that retains critical insights, decisions, and shared materials. By harnessing AI capabilities, it analyzes dialogues to highlight pertinent information and link related concepts, ensuring that essential context remains intact over time and across messages. This functionality enables teams to swiftly access documents, answers, and past exchanges without the hassle of sifting through various tools or reiterating information. Furthermore, Struct prioritizes clarity and productivity by minimizing communication noise, transforming routine interactions into actionable knowledge that bolsters teamwork and informed decision-making processes. Ultimately, this approach not only streamlines collaboration but also empowers teams to work more efficiently and effectively.
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ProProfs Polls
ProProfs Poll Maker provides a range of sophisticated tools for businesses, educators, and organizations to craft impactful online polls within minutes. With this platform, users can develop various poll formats, including multiple choice, check-boxes, and essay questions. It allows for the creation of text-based, image-based, and even mixed media polls that incorporate text, images, and videos. Users benefit from extensive customization options that enable them to choose different themes, include comment sections, randomize answer choices, and set expiration dates for their polls. Additionally, ProProfs ensures robust security measures to prevent repeat voting and offers the option to create password-protected polls. Detailed analytics are available for each poll, allowing users to understand responses better. Sharing these polls on social media platforms is straightforward, and they can also be seamlessly embedded in websites and blogs. Furthermore, the tool assists in market research by tracking voter locations, ensuring the integrity of the voting process by preventing duplicate entries, and offering the flexibility to keep results private or share them publicly. This comprehensive suite of features makes ProProfs Poll Maker a valuable resource for anyone looking to engage an audience and gather insights effectively.
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