Average Ratings 5 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Our live chat software allows operators to reach customers immediately. Operators can see what visitors are typing and respond faster. They can also transfer chat to other members to speed up the resolution process. Operators can use canned responses in live chat software to provide real-time quality answers. Chat widgets can be customized with self-help articles for instant assistance. Our proactive chat software will enhance user experience. Chat invitation pop-ups and personalized operator greetings can be used to welcome visitors. This will increase engagement. Use our live chat to inform website visitors about new products, features, or service updates. Give product tours to your support team to help them engage potential leads. Our live chat support software allows you to store potential leads in your favorite CRM platforms such as Salesforce, Microsoft Dynamics, and Salesforce. This will allow your sales team to close more deals faster.

Description

A complimentary web chat application designed to enhance customer support while also providing valuable insights about visitors. This top-tier live chat solution enables businesses to engage in real-time communication with site visitors. We equip you with all the essential tools to foster a thriving enterprise, including instant messaging capabilities and prompt assistance, ultimately driving sales upwards. To get started, simply sign up, embed a code into your website's HTML header, and you're ready to customize and utilize the service for free. With comprehensive visitor insights, tracking browsing habits, and pinpointing user locations, you can easily identify promising leads. The user-friendly dashboard allows you to oversee your team effectively and connect with your audience through real-time analytics. E Chat App stands out with features often overlooked by other chat solutions, including offline message support, enabling you to assist visitors even in your absence by allowing them to leave messages that you can respond to later. Additionally, you have the flexibility to tailor the chat's appearance, adjusting colors, text, and design to seamlessly align with your website’s aesthetics, ensuring a cohesive user experience. This level of customization not only enhances functionality but also improves brand consistency, making it a valuable tool for any online business.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AmeriCommerce Yes 
Keap Yes 
Kontent.ai Yes 
Mailchimp Yes 
ProProfs Help Desk Yes 
Salesforce Yes 
Shopify Yes 
WordPress Yes 
Zendesk Yes 
Zoho CRM Yes 
Zoho SalesIQ Yes 

Integrations

AmeriCommerce No 
Keap No 
Kontent.ai No 
Mailchimp No 
ProProfs Help Desk No 
Salesforce No 
Shopify No 
WordPress No 
Zendesk No 
Zoho CRM No 
Zoho SalesIQ No 

Pricing Details

$19.99 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ProProfs

Founded

2006

Country

United States

Website

www.proprofschat.com

Vendor Details

Company Name

SwiftChat

Country

United States

Website

www.swiftchat.io

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

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