Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Praxedo is a robust field service management platform that boosts efficiency and enhances customer satisfaction for service-based businesses. Our solution helps companies simplify complex business operations and increase productivity by leveraging the power of AI.
With its intuitive, highly customizable web platform and field service mobile app, Praxedo seamlessly integrates with your existing systems through powerful APIs and pre-built connectors. Over 1,500 companies and 65,000 users across the globe rely on our software daily for optimizing service scheduling, digitizing work orders, and monitoring technician activities in the field.
Known for its scalability and quick implementation, Praxedo is recognized as a leader in field service management software. It has been a featured solution in Gartner’s Magic Quadrant for six years in a row.
Description
ServiceONE stands out as the most comprehensive business management software available, tailored to address the six key business domains identified by Gartner as essential for an effective ESM solution. The Enterprise Service Manager component of ServiceONE integrates ITSM principles across the organization, enabling the creation of tailored workflows and the automation of various processes. By leveraging ServiceONE ESM, businesses can significantly cut costs, enhance customer service, and boost productivity through smarter management of resources. This software facilitates alignment among all departments, ensuring that services, assets, and facilities are managed intelligently. As organizations digitize and automate their workflows, they can expect notable improvements in overall performance. Utilizing current data empowers businesses to make informed strategic choices, thereby enhancing internal controls. Moreover, increased user satisfaction is achieved through improved responsiveness and streamlined business processes, ultimately leading to a more efficient operation. With ServiceONE, companies are not only improving their operations but are also positioning themselves for future growth and success.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Calendar
Yes
Microsoft Dynamics 365 Business Central
Yes
Microsoft Excel
Yes
NorthStar Navigator
No
QuickBooks Online
Yes
QuickBooks Online Advanced
Yes
Sage X3
Yes
Salesforce
Yes
Salesforce Agentforce Service
Yes
Integrations
Google Calendar
No
Microsoft Dynamics 365 Business Central
No
Microsoft Excel
No
NorthStar Navigator
Yes
QuickBooks Online
No
QuickBooks Online Advanced
No
Sage X3
No
Salesforce
No
Salesforce Agentforce Service
No
Pricing Details
$39/month/user
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Praxedo
Founded
2005
Country
France
Website
www.praxedo.com
Vendor Details
Company Name
SII Concatel
Founded
1998
Country
Spain
Website
www.serviceone.es/en
Product Features
Field Service Management
Billing & Invoicing
No
Contact Database
Yes
Contract Management
No
Customer Database
Yes
Dispatch Management
Yes
Electronic Signature
Yes
Inventory Management
Yes
Mobile Access
Yes
Payment Collection in the Field
Yes
Quotes / Estimates
Yes
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Time Clock
Yes
Work Order Management
Yes
HVAC
Billing & Invoicing
No
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
Yes
Job Management
Yes
Maintenance Scheduling
Yes
Mobile Access
Yes
Quotes / Estimates
Yes
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Maintenance Management
Asset Tracking
Yes
Billing & Invoicing
Yes
Calibration Management
No
Dispatch Management
Yes
Inventory Control
Yes
Inventory Management
Yes
Key & Lock Management
No
Mobile Access
Yes
Planning Calendar
Yes
Predictive Maintenance
Yes
Preventive Maintenance
Yes
Purchasing
No
Scheduling
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Plumbing
Billing & Invoicing
Yes
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
Yes
Job Management
Yes
Mobile Access
Yes
Quotes / Estimates
Yes
Routing
Yes
Scheduling
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Service Dispatch
Billing & Invoicing
No
Call Center Management
No
Contract Management
No
Customer Database
Yes
Inventory Control
Yes
Job Management
Yes
Job Tracking
Yes
Mobile Access
Yes
Routing
Yes
Scheduling
Yes
Self Service Portal
Yes
Service History Tracking
Yes
Technician Management
Yes
Work Order Management
Yes
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No
Work Order
Contract Management
No
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
Yes
Job Management
Yes
Preventive Maintenance
Yes
Quotes / Estimates
Yes
Recurring Appointments
Yes
Routing
Yes
Scheduling
Yes
Task Management
Yes
Product Features
Facility Management
Asset Management
Yes
Commercial Properties
Yes
Equipment Management
Yes
Facility Scheduling
Yes
Incident Management
Yes
Inspection Management
Yes
Inventory Control
Yes
Maintenance Tracking
Yes
Preventive Maintenance
Yes
Residential Properties
Yes
Room Scheduling
Yes
Schools
No
Space Planning
Yes
Vendor Management
Yes
Visitor Management
Yes
Work Order Management
Yes