TeamDynamix ESM Description
A connected enterprise will help you work better together. Many organizations are realizing that the old ITSM standards no longer fit their changing IT and business requirements. This is a result of digital transformation initiatives. Modern service management platforms are smart and offer both traditional support for ITIL, end user self-service; change management and asset management as well as true, connected enterprise services for groups such as HR, marketing, facilities, and marketing. All this on a codeless platform. Enterprise service management can be defined as the application of service management principles to departments other than IT or within an organization. You can create portals for each department, automate routing and workflows, use a single information repository, track and report on results, and use a single platform to manage all aspects of service management (including IT services management). You can manage work orders, assets and preventive maintenance and project management.
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