4.8 out of 5 stars
(50 Ratings)
EcholoN is a flexible platform for IT Service Management (ITSM), Enterprise Service Management (ESM), Service Desk, Help Desk, Customer Service and Field Service Management. It helps organizations manage service processes, workflows, assets, knowledge and business information in one integrated environment.
A key component is the EcholoN Enterprise Application Framework. It enables companies to configure workflows, forms, data structures, roles and business logic and to create individual business applications on the same platform. This allows EcholoN to support requirements beyond traditional ticketing and service management.
The platform covers Incident, Request, Problem and Change Management, Service Catalogs, Knowledge Management, IT Asset and Configuration Management, customer and contract processes, complaint management, quality processes, maintenance and technical field service.
Workflow automation, rules, notifications, escalations, dashboards and reporting help standardize processes, improve transparency and reduce manual effort. EcholoN can be used across IT and other departments such as customer service, technical service, facilities, HR and quality management.
With its modular architecture, integration capabilities and Enterprise Application Framework, EcholoN provides a scalable foundation for ITSM, ESM, Field Service, process automation and custom enterprise applications.
Learn more about EcholoN
4.7 out of 5 stars
(297 Ratings)
Maintenance Care is a cloud-based, facilities maintenance management solution that helps organizations of all sizes manage work orders, assets, preventive maintenance tasks and more from any device. Maintenance Care includes a mobile CMMS to make task completion and tracking easier on-site or on the go.
Maintenance Care’s CMMS (computerized maintenance management system) includes a host of powerful but easy-to-use features, including asset tracking, parts and inventory management, dashboards, reporting, document storage, third-party integrations and more. Preventive scheduling functionality helps users handle in-progress tasks and plan for bigger projects to address what work needs to be done and when.
Additionally, document storage capabilities allow users to attach various forms, such as MSDS, training PDFs and safety documentation to tasks. The CMMS includes an asset management module that provides details related to purchase, manufacturing, technical specifications, warranty expiration and repair history on equipment.
All paid plans include unlimited users — this means no extra cost per seat. Cost-effective paid plans include more robust features anyone can quickly learn and start using.
Learn more about Maintenance Care
Qualer
4.0 out of 5 stars
(1 Rating)
Qualer is a cloud-based asset and service management platform that supports, enables, and perfects your asset maintenance and calibration. With Qualer, you'll have complete transparency and seamless collaboration between your organization and service providers, both internal and external. Qualer acts as an ecosystem for asset lifecycle and service event management that provides clarity and accountability, enhancing asset management and compliance no matter where you are.
Learn more about Qualer
Xurrent
Xurrent provides enterprise service management (ESM), a solution that allows seamless collaboration between internal and outside service providers. Xurrent, the only ESM that allows all internal departments like IT, HR, and Facilities to work seamlessly together, as well with managed service providers, to whom some services have been subcontracted, is the only ESM. Xurrent not only supports the ITIL processes but also offers fully integrated capabilities for knowledge management, project management and time tracking. Xurrent is a Self-Service app that enterprise employees can use whenever they need help. Xurrent supports SIAM in addition to its ITSM and ESM capabilities, which support the ITIL, KCS and KCS practices. This management approach becomes increasingly important as enterprises depend on more external providers.
Learn more about Xurrent
