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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Easily implement customer feedback widgets that enable you to gather insights more effectively than ever before. By utilizing these tools, you can automatically extract deeper and more valuable feedback from your clientele than you previously imagined. The follow-up questions are intelligently crafted using artificial intelligence, tailored to the specific feedback shared by your customers. This enhances the overall quality of the information you receive, leading to better decision-making for your business.

Description

Unwrap is an innovative customer intelligence platform enhanced by AI that converts unstructured feedback from customers into meaningful insights. It collects data from multiple channels, utilizing its unique AI capabilities to analyze, categorize, and synthesize feedback, thereby providing essential insights on a regular basis. The platform includes an intuitive dashboard that automatically identifies significant insights and emerging trends, a feedback assistant enabling users to interact with AI for deeper analysis of their data, and real-time notifications for unexpected anomalies and threshold breaches. Additionally, it offers a feedback responder feature that communicates updates to customers regarding implemented solutions directly within the platform. Users can also take advantage of extensive reporting tools to translate insights into actionable strategies and expedite enhancements. Furthermore, Unwrap provides an API that facilitates seamless integration of diverse feedback sources, whether public, private, or custom-built, enhancing the overall user experience. This comprehensive approach ensures organizations can effectively leverage customer feedback to drive continuous improvement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Airbnb
Alexa
App Store
Capital One Merchant Services
GitHub
Google Calendar
Intercom
Okta
Reddit
Snowflake
Zendesk

Integrations

Airbnb
Alexa
App Store
Capital One Merchant Services
GitHub
Google Calendar
Intercom
Okta
Reddit
Snowflake
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$12,000 per year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Portals

Website

portals.co

Vendor Details

Company Name

Unwrap.ai

Founded

2022

Country

United States

Website

www.unwrap.ai/

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Alternatives

Alternatives