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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

PlayerLync is the perfect tool for your business if it takes place outside of your office. PlayerLync is a great tool for improving the quality of your service, understanding what's going on in your business around the globe, and strengthening your relationship with your front line. Mobile content management, operations, learning, and communications all in one. Mobile content is automatically delivered to mobile devices and shared devices in a timely manner. Built to scale to work on your mobile device and ready for use with no aftermarket integrations Quickly and intuitively learn about learning, content consumption, operations, and other aspects of learning. Your headquarters is closer to your frontline employees the larger your organization. PlayerLync bridges this gap by giving your team instant access the most up-to-date and personalized information they need in order to transform corporate strategy into exceptional customer service.

Description

Integrate your Skype for Business (previously known as Lync) or TAPI-compatible PBX with Dynamics CRM/Dynamics 365 and Dynamics NAV to capture details regarding every incoming and outgoing call. You can selectively and flexibly determine what stored information is displayed for each call within ProCTI. With just a single click, access your contact details, service cases, email addresses, and current contracts! You can create leads, contacts, tasks, notes, emails, and activities in relation to the caller. Additionally, initiate or redirect calls, view and manage your upcoming appointments, and search for leads, contacts, and companies – all seamlessly within ProCTI. The user-friendly management system allows for varied access rights to your data depending on user roles. The standard version of ProCTI is compatible with various Microsoft Dynamics versions, Uniconta, and Computer Telephony Integration (CTI). Take advantage of the vast functionalities available, including the display of contact information, company names, notes, activities, service cases, email addresses, credit restrictions, and active contracts, among others. This integration enhances productivity and streamlines communication within your organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Dynamics 365 No 
Watershed Yes 

Integrations

Microsoft Dynamics 365 Yes 
Watershed No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

PlayerLync

Founded

2011

Country

United States

Website

www.playerlync.com

Vendor Details

Company Name

Provaria

Country

Austria

Website

www.proaddon.com/en/addons/procti/

Product Features

Mobile Learning

Academic / Education No 
Asynchronous Learning No 
Blended Learning Yes 
Built-In Course Authoring No 
Certification Management Yes 
Content Management Yes 
Corporate / Business Yes 
Employee Training Yes 
Engagement Monitoring Yes 
Gamification Yes 
Media Management No 
Skills Tracking Yes 
Social Learning Yes 
Student Portal No 
Synchronous Learning No 
Testing / Assessments Yes 
Training Companies Yes 
Video Conferencing No 
Virtual Classroom No 
eCommerce No 

Product Features

Integration

Dashboard No 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services No 

Alternatives

Alternatives