Average Ratings 2 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Accelerate your typing efficiency across various applications, including text editors, email clients, web browsers, and medical record systems. PhraseExpress has the potential to save countless hours for professionals in fields such as technical support, customer service, help desks, call centers, and medical transcription. It allows users to categorize text snippets into customizable sections for quick retrieval. In addition to organizing phrases in a hierarchical format, PhraseExpress can also manage them across multiple dimensions. This versatile phrase library can be seamlessly switched between different languages, making it particularly useful for multilingual call centers. Furthermore, PhraseExpress features an advanced Macro Recorder that captures your repetitive actions for later playback, functioning like a tape recorder for unlimited use. This feature not only streamlines workflow but also enhances productivity by minimizing the need to perform the same tasks repeatedly.

Description

The audio recording system is capable of monitoring and capturing data from various telephony platforms, VoIP systems, and any audio streams that utilize SIP and RTP protocols. This solution can be implemented on your organization's servers, or alternatively, audio traffic can be routed through a VPN tunnel to be recorded on our dedicated servers. The system ensures that recordings persist even during network disruptions, automatically uploading the files once the connection is restored. Multiple monitors can be recorded simultaneously, regardless of their positions or orientations, and during playback, these aspects are utilized to replicate the view as perceived by the agent. Each monitor is saved as a separate file, providing flexibility for playback speed and integration options. Users can create an unlimited number of custom forms, with each form capable of containing multiple categories, and each category can house numerous questions. Additionally, questions and categories can be shared across different forms, which not only promotes consistency in inquiries but also facilitates the ability to report on similar metrics across various datasets. This flexibility makes it easier to tailor the recording and reporting process to meet specific organizational needs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Dropbox
Google Drive
Microsoft OneDrive
Synology Drive
iCloud
ownCloud

Integrations

Dropbox
Google Drive
Microsoft OneDrive
Synology Drive
iCloud
ownCloud

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Bartels Media

Country

Germany

Website

www.phraseexpress.com

Vendor Details

Company Name

ZCloud

Founded

2019

Country

United States

Website

zcloud.site

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Alternatives

NexoPad Reviews

NexoPad

Nexo Labs

Alternatives

Voxida Reviews

Voxida

Accurate Always Inc.
Crystal Quality Reviews

Crystal Quality

Avdor CIS
PepperText Reviews

PepperText

Arroo Software
OnviCord Reviews

OnviCord

OnviSource