Average Ratings 2 Ratings

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Accelerate your typing efficiency across various applications, including text editors, email clients, web browsers, and medical record systems. PhraseExpress has the potential to save countless hours for professionals in fields such as technical support, customer service, help desks, call centers, and medical transcription. It allows users to categorize text snippets into customizable sections for quick retrieval. In addition to organizing phrases in a hierarchical format, PhraseExpress can also manage them across multiple dimensions. This versatile phrase library can be seamlessly switched between different languages, making it particularly useful for multilingual call centers. Furthermore, PhraseExpress features an advanced Macro Recorder that captures your repetitive actions for later playback, functioning like a tape recorder for unlimited use. This feature not only streamlines workflow but also enhances productivity by minimizing the need to perform the same tasks repeatedly.

Description

AI assistant for customer-facing departments. Sapling works with messaging platforms and CRMs to assist agents in creating personalized responses. Managers can gain conversational insights that will help them coach and prepare their teams. Sapling offers functionality for autocomplete, spelling, grammar checking, as well as snippets/canned message/text expander. All services can be hosted on-premise or in the cloud to meet security and privacy requirements. The Grammar and Spelling APIs allow Sapling's language models to be integrated into custom applications and use-cases. Sapling Suggest pulls relevant answers from a team knowledge database and allows agents to respond faster to customer inquiries by clicking on the desired response. Instead of giving brittle, decision tree-based chatbots, empower agents.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
Dropbox Yes 
Dropbox Paper No 
Five9 No 
Freshdesk No 
GPT-3.5 No 
GPT-4 No 
Genesys Cloud CX No 
Helpshift No 
LinkedIn No 
Microsoft OneDrive Yes 
Mozilla Firefox No 
Outreach No 
Pipedrive No 
ShadowGPT No 
Synology Drive Yes 
Zendesk No 
Zoho Mail No 

Integrations

Amazon Web Services (AWS) Yes 
Dropbox No 
Dropbox Paper Yes 
Five9 Yes 
Freshdesk Yes 
GPT-3.5 Yes 
GPT-4 Yes 
Genesys Cloud CX Yes 
Helpshift Yes 
LinkedIn Yes 
Microsoft OneDrive No 
Mozilla Firefox Yes 
Outreach Yes 
Pipedrive Yes 
ShadowGPT Yes 
Synology Drive No 
Zendesk Yes 
Zoho Mail Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$25 per month
Contact us for pricing tiers for enterprise teams.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based No 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Bartels Media

Country

Germany

Website

www.phraseexpress.com

Vendor Details

Company Name

Sapling Intelligence

Founded

2018

Country

United States

Website

sapling.ai/

Product Features

Proofreading

Contextual Speller Yes 
Dictionary / Thesaurus Yes 
Grammar Check Yes 
Plagiarism Detection No 
Punctuation Check Yes 
Reporting & Statistics Yes 
Spell Check Yes 
Style Check Yes 
Text Editor Yes 

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