Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Elevate your survey experience with stunning and intuitive questionnaires that can be answered through voice and video. This innovative approach yields quicker and more comprehensive responses, as participants tend to provide three times the length and twice the detail when communicating verbally rather than through text. By observing and listening to users engaging with products, you can streamline your research and eliminate the need for an interviewer during structured interviews. Amplify your feedback process by tapping into the subtleties of tone, gaining insight into users’ true feelings. Voice communication facilitates the differentiation between genuine and insincere answers, allowing you to uncover valuable insights. Enjoy quick transcriptions in 32 languages, complete with sentiment analysis that categorizes responses by emotion, highlighting both the most positive and negative feedback. Additionally, you can classify responses into distinct emotional categories and monitor cadence and energy by recording speaking dynamics in each reply. Phonic seamlessly integrates with various platforms, from survey tools to websites, ensuring data can be efficiently exported. This comprehensive approach not only enhances the quality of feedback but also optimizes the overall research process, making it more effective and insightful.
Description
RecRam is an innovative platform utilizing artificial intelligence to improve customer service and streamline feedback collection by leveraging video and voice technologies. Customers have the ability to document and share their experiences, showcase product usage, and report technical difficulties through engaging video responses, which removes the necessity for lengthy interviews or in-person assessments. The platform features browser-based recording capabilities, support for multiple cameras, voice recording, screenshot functionality, and file uploads, which ensure thorough documentation of issues. Additionally, RecRam's AI-driven analysis automatically transcribes, summarizes, and identifies critical insights from video responses, including sentiment analysis that gauges customer feelings. Businesses can enhance their websites with personalized video-enabled survey buttons and pop-ups, making it easier to gather feedback from visitors. The platform seamlessly integrates with existing systems via RESTful API, webhooks, and Zapier, while maintaining a strong commitment to data protection through GDPR compliance and SSL/TLS encryption. This comprehensive approach not only facilitates effective communication between businesses and customers but also fosters a more engaging and responsive customer experience overall.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Amazon S3
No
Google Cloud Platform
No
Intercom
No
ServiceNow
No
Zapier
No
Zendesk
No
Integrations
Amazon S3
Yes
Google Cloud Platform
Yes
Intercom
Yes
ServiceNow
Yes
Zapier
Yes
Zendesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$65 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Phonic
Country
United States
Website
phonic.ai
Vendor Details
Company Name
RecRam
Founded
2022
Country
Turkey
Website
recram.com
Product Features
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
No
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No