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Average Ratings 0 Ratings

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ease
features
design
support

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Description

A product recall significantly influences customer satisfaction, which underscores the necessity for manufacturers to handle the recall process with utmost efficiency. Effective management hinges on transparent and timely communication with all relevant parties, such as regulatory bodies, retailers, customers, and various internal departments. The primary challenge lies in executing recalls swiftly while preserving high levels of customer satisfaction. Inadequate recall strategies can lead to disjointed processes and a fragmented understanding across the organization, including interactions with suppliers and third parties. Pega Recall offers a centralized solution for overseeing the entire lifecycle of both recall and compliance programs, prioritizing an exceptional customer experience. Furthermore, by integrating with internal systems and data, Pega ensures the management of service level agreements (SLAs) is seamless and effective, ultimately bolstering the overall effectiveness of the recall process. This comprehensive approach not only streamlines operations but also enhances the trust customers place in the brand during times of crisis.

Description

Productive is the first productivity multiplier for mobile phones that helps you remember details, win deals, work 10x faster, and retain them. Productive makes it easy to remember, organize, use, and share details from your calls in order to take your work to the next stage. You can set up custom recording options for CRM, personal, and new contacts. Keep track of every call to ensure your CRM is always up-to-date. Live voicemail transcriptions allow you to avoid feeling guilty about missing a call. You can see your CRM or personal notes as soon as your phone rings, so you are ready to greet them with confidence and perfect recall. Productive will connect your CRM contacts, giving you CRM Caller ID and call-logging. You can also automate note-taking and recordings. Screen pop is a feature that provides caller information, notes and call history for your CRM contacts. You can see notes from your last call history, and their favorite sports team.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Gong
HubSpot CRM
HubSpot Customer Platform
Keap
Microsoft Dynamics 365
Pipedrive
Salesforce
Salesloft
Wise Agent
Zoho CRM

Integrations

Gong
HubSpot CRM
HubSpot Customer Platform
Keap
Microsoft Dynamics 365
Pipedrive
Salesforce
Salesloft
Wise Agent
Zoho CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$19 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Pega

Country

United States

Website

www.pega.com/industries/manufacturing/recall

Vendor Details

Company Name

Productive

Founded

2018

Country

United States

Website

productive.app/

Product Features

Product Features

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Alternatives

Alternatives

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OneRecall

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KSS Call Manager

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