Jama Connect®, a product development platform, uniquely creates Living Requirements™. This digital thread is created through siloed, test, and risk activities to provide end to end compliance, risk mitigation, process improvement, and compliance. Companies creating complex products, systems, and software can now define, align, and execute on what they need. This reduces the time and effort required to prove compliance and saves on rework. You can be sure of success by choosing a solution that is easy-to-use, flexible, and offers support and services that are adoption-oriented.
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Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.
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OneRecall
Ensure the well-being of your healthcare system with a thorough end-to-end solution designed to tackle pharmaceutical recalls. Currently, around 60% of hospitals in the United States utilize OneRecall™ to help mitigate legal risks, enhance patient safety, streamline regulatory reporting, and improve the overall process of managing recalls. By joining the OneRecall™ community, both providers and suppliers can automate the distribution of product alerts and engage in electronic remediation activities, which leads to significant savings in time and finances, while also prioritizing lives. Rapid communication of recall information to all parties affected within the healthcare supply chain is essential. We take pride in offering OneRecall™, which equips hospitals with a robust solution to address the increasing complexity of managing manufacturer recalls effectively. For more information about this or our other Inmar services, please reach out to us; we are eager to assist you. With aggregated and standardized recall notifications from a single source, the time taken from receiving product alerts to achieving recall resolution is considerably reduced, thus enhancing operational efficiency. This seamless process not only protects patients but also strengthens the trust between healthcare providers and their suppliers.
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Pega Recall
A product recall significantly influences customer satisfaction, which underscores the necessity for manufacturers to handle the recall process with utmost efficiency. Effective management hinges on transparent and timely communication with all relevant parties, such as regulatory bodies, retailers, customers, and various internal departments. The primary challenge lies in executing recalls swiftly while preserving high levels of customer satisfaction. Inadequate recall strategies can lead to disjointed processes and a fragmented understanding across the organization, including interactions with suppliers and third parties. Pega Recall offers a centralized solution for overseeing the entire lifecycle of both recall and compliance programs, prioritizing an exceptional customer experience. Furthermore, by integrating with internal systems and data, Pega ensures the management of service level agreements (SLAs) is seamless and effective, ultimately bolstering the overall effectiveness of the recall process. This comprehensive approach not only streamlines operations but also enhances the trust customers place in the brand during times of crisis.
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