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Description
PagerTree is a cloud-based platform for managing incidents and on-call alerts, created to assist teams in swiftly and effectively addressing operational challenges. By consolidating alerts from various monitoring tools, it ensures that the correct responders are notified automatically through customizable on-call schedules, layered escalation processes, and smart routing rules. The platform offers real-time notifications via push notifications, emails, SMS, voice calls, chatbots, and mobile applications, guaranteeing prompt delivery of incidents to the designated team members. With PagerTree, organizations can establish simple on-call rotations and enhance their systems with escalation policies while monitoring performance through integrated analytics dashboards. Its sophisticated routing and notification protocols enable teams to align alerts with specific criteria, reduce unnecessary noise, and focus on urgent incidents, which ultimately lessens alert fatigue and enhances the accuracy of responses. Moreover, PagerTree's user-friendly interface allows for easy adjustments to notification preferences, promoting a more efficient incident management workflow.
Description
Members can receive alerts instantly through various methods, including Push Notifications, Text Messages, E-mails, and Automated Phone Calls. They have the option to specify when they are not available either via a real-time toggle or by submitting a schedule of unavailable dates. When the app is closed, your smartphone will automatically start streaming live radio content, functioning seamlessly like a traditional pager. Who's Responding enhances pager capabilities by allowing members to communicate their responses through the app or by dialing a toll-free number. The PTT feature empowers users to engage in live voice conversations, effectively transforming their phones into two-way radios, with each spoken segment being recorded for later playback. Additionally, the mapping functionality provides members with turn-by-turn navigation to their chosen destinations, complete with voice guidance similar to that of a vehicle's GPS system. This comprehensive suite of features ensures that members stay connected and informed, regardless of their circumstances.
API Access
Has API
No
API Access
Has API
No
Integrations
Auvik
Yes
Cloudflare
Yes
Freshservice
Yes
HetrixTools
Yes
Hyperping
Yes
Jira
Yes
Jotform
Yes
LogicMonitor
Yes
Mattermost
Yes
Microsoft Azure
Yes
Integrations
Auvik
No
Cloudflare
No
Freshservice
No
HetrixTools
No
Hyperping
No
Jira
No
Jotform
No
LogicMonitor
No
Mattermost
No
Microsoft Azure
No
Pricing Details
$10 per month
Free Trial
No
Free Version
Yes
Pricing Details
$600 per year
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
PagerTree
Country
United States
Website
pagertree.com
Vendor Details
Company Name
Fluent Information Management Systems
Country
Canada
Website
www.whosresponding.com
Product Features
Incident Management
Audit Trail
No
Corrective Actions (CAPA)
No
Disaster Recovery
No
IT Incident Management
No
Incident Reporting
No
OSHA Compliance
No
Root-Cause Diagnosis
No
Safety Management
No
Task Management
No
Ticket Management
No
Product Features
Fire Department
Custom Map Views
No
Equipment Tracking
No
Event Calendar
No
Facility Pre-planning Data
No
In-Vehicle Navigation
No
Incident Response Checklists
No
Pictometry Imagery
No
Scheduling
No
Search
No
