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Description
Simplify the onboarding process for new team members with internal guides, resources, and checklists that facilitate a smoother transition. Provide fresh hires with an advantage in understanding your product, familiarizing themselves with best practices, and immersing themselves in the company culture. Whether your team consists of experienced remote workers or individuals new to telecommuting, Outline serves as an excellent platform for keeping shared knowledge organized, accessible, and easily searchable. Avoid the pitfalls of storing your company handbook as a PDF buried in a shared drive; instead, make it readily available, easy to update, and straightforward to navigate so everyone can effortlessly locate the information they require. Outline boasts remarkable speed, achieving millisecond response times that ensure documents load without delay, searches are executed promptly, and the user interface is responsive. The Outline editor is crafted to be both user-friendly and robust, ensuring that the experience of reading and creating documents is not just efficient but also enjoyable. With a focus on collaboration, Outline promotes a culture of knowledge sharing that strengthens the entire team.
Description
A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.
API Access
Has API
API Access
Has API
Integrations
Abstract
Airtable
Descript
Desktop.com
Figma
Framer
Google Authenticator
Google Docs
Indent
Logto
Integrations
Abstract
Airtable
Descript
Desktop.com
Figma
Framer
Google Authenticator
Google Docs
Indent
Logto
Pricing Details
$10 per month
Free Trial
Free Version
Pricing Details
$57.00/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Outline
Founded
2013
Country
United States
Website
www.getoutline.com
Vendor Details
Company Name
Blue Mango Learning Systems
Founded
2004
Country
United States
Website
www.bluemangolearning.com
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Work Instructions
Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control