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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Navigating numerous channels while under the scrutiny of the public can make it challenging to provide outstanding social customer care and captivating marketing content. Imagine the potential of streamlining your technology with a single, robust platform to oversee all your digital dialogues. The Orlo platform is designed to help you concentrate on what truly counts: delivering an exceptional customer experience, and it can be set up in just a few hours! By consolidating all your digital conversations within the Orlo Inbox, you enable your team to assist customers precisely when they need it most. Whether your communications occur through social media, live chat, WhatsApp, or SMS, you can deliver top-notch service directly from the Inbox. With Orlo's marketing solution, reaching your audience has never been simpler, and our integrated live chat feature ensures you are there for your customers during critical moments. Enhance your engagement and streamline your communication efforts with Orlo today!

Description

Connect with your customers across various channels, enhance your ratings, and simplify communication seamlessly through a single platform. The traditional contact form has become obsolete; instead, establish a direct connection with your clients using Superchat’s webchat feature. This allows potential customers to reach out to you effortlessly right from your website. Customer reviews are crucial for fostering trust in your business, and with Superchat, you can easily prompt satisfied customers to share their experiences through text messages, all managed from one convenient inbox. Developed in Berlin, our Superchat software ensures that your data is secure, with multiple layers of encryption and regular backups in place on our Frankfurt-based servers. Our dedicated team is always available to support you, guiding you through the setup process and providing ongoing assistance whenever needed, ensuring a smooth experience at every step. Rest assured, your data privacy is our top priority.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
WhatsApp
Axis LMS
Facebook Messenger
Google Business Messages
Instagram
Microsoft Dynamics 365
Microsoft Power BI
Telegram

Integrations

Facebook
WhatsApp
Axis LMS
Facebook Messenger
Google Business Messages
Instagram
Microsoft Dynamics 365
Microsoft Power BI
Telegram

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

€79 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Orlo

Founded

2013

Country

United Kingdom

Website

www.orlo.tech/solutions

Vendor Details

Company Name

Superchat

Founded

2020

Country

Germany

Website

www.superchat.de/

Product Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Social Media Advertising

Ad Buying
Ad Creation
Bulk Advertising
Campaign Management
Collaboration Tools
Comment / Reply Moderation
Digital Asset Management
Reporting / Analytics
Retargeting
Roles / Permissions

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Product Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Alternatives

Alternatives