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API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
3CLogic
8x8 Contact Center
Accession Communicator
Allworx Verge
AudioCodes Software-Defined Voice Network
Avaya Contact Center
Cisco AnyConnect
Comcast Business VoiceEdge
Evolve IP
Five9
FreePBX
Genesys Cloud
KANDY
MiVoice Business
NEC ProgrammableFlow
NetFortris Comm-unity
Salesforce
Zendesk

Integrations

Amazon Connect
3CLogic
8x8 Contact Center
Accession Communicator
Allworx Verge
AudioCodes Software-Defined Voice Network
Avaya Contact Center
Cisco AnyConnect
Comcast Business VoiceEdge
Evolve IP
Five9
FreePBX
Genesys Cloud
KANDY
MiVoice Business
NEC ProgrammableFlow
NetFortris Comm-unity
Salesforce
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

OrecX

Founded

2006

Country

United States

Website

www.orecx.com

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/workforce-engagement/

Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Alternatives

Alternatives

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