Oreka TR Integrations

VICIdial is an open source Enterprise-level Contact Center solution that is used by thousands of companies in more than 100 countries. It is free to anyone to use and has no per-user licensing fees. VICIdial allows agents to handle both outbound and inbound calls. It also has the ability to do manual and predictive outbound list dialing. It can handle inbound emails as well as customer chat sessions via the website from the same agent screen. It offers over 2,000 features and many options to manage different customer interactions. You will also find a variety of reporting options to help you manage your contact centre.

Remote workers have secure VPN access. Remote workers can access the enterprise network via a frictionless, highly secured way. This will allow them to work from any device at any time and from any location. It will also protect the company. Cisco Secure Remote Worker is a solution that provides remote workers with greater protection. It allows them to work from any device at any time and from any location. Cisco can help you accelerate your business' success by providing flexible, policy-driven access that supports remote workers over wired, wireless, or VPN. With multiple services that go beyond traditional VPN capabilities, you can get more for less and enable remote workers to have more secure access. You can gain visibility and control over your distributed enterprise to see who and what devices are accessing your network.

FreePBX stands as Freedom. FreePBX is the most popular open-source IP PBX in the world. It allows users to create a phone system that suits their needs. Open source communications is a powerful tool. Start building your phone system by taking a look at the many built-in features FreePBX offers. You can transform your FreePBX installation into a robust Unified Communications System with commercial modules from Sangoma or other add-ons. Visit the Knowledge Base at the FreePBX Wiki! FreePBX experts can help you with troubleshooting, installing, updating, and more. FreePBX is completely free to download and to use. Its power comes from a global network of developers who ensure that it remains a high-compatibility and customizable platform with all key features required to build a scalable business telephone system on any budget.

Amazon Connect is an easy-to-use omnichannel cloud contact centre that allows companies to provide superior customer service at lower costs. Amazon's retail business required a contact center that could provide personalized, dynamic, and natural customer service. This was 10 years ago. We couldn't find a contact center that met our needs so we created it. This is now available to all businesses. Today, thousands of companies employ Amazon Connect to service millions of customers every day. Amazon Connect was designed from the ground up for omnichannel. It provides seamless voice and chat experiences for customers and agents. Amazon Connect includes one set of tools that can be used to skill-based route, perform historical and real-time analytics, and provide intuitive management tools. All this is available with pay-as you-go pricing. This makes it easier for agents to manage their contact centers, reduces costs, and simplifies operations.

Your business phone system on-premise that provides everything you need to provide great customer experiences. MiVoice Business is the core of Mitel's top-of-the-line on-site communication solution. It includes MiCollab, MiTeam Meetings, MiContact Center Business, and MiVoice Business. This allows employees to immediately benefit from unified mobile communications that are scalable, scalable, and scalable. It provides everything your business needs to take their communications to the next level. MiVoice Business can meet the needs of businesses with 5 to 130,000 users. It can be used at a single site, or in a multi-site network that spans across the globe. Software running on Mitel Collaboration Service Appliances is compatible with industry-standard x86 servers in a virtualized environment. This eliminates the need for multiple appliances to be supported, especially for customers who opt for centralized UC deployments.

Unify Your Communications! All your communications are in one place! You can chat, text, fax and conference as well as call, chat, text, conference, collaborate, and more. NetFortris Community unifies all communication -- voice, video and messaging, collaboration, conferencing and meetings, as well as call center -- in one platform that is easy to use. We also put it in the Cloud so your team can collaborate on any device, from anywhere, whether they are at work, home, or on the move. NetFortris Community is built to meet your business communication needs today and tomorrow. Comm-unity is easy to scale as your business grows. It always works when you need and gives your team the most recent functionality. Having all communication channels in one place will streamline teamwork and increase productivity. Comm-unity is available to your team from any internet-enabled device. You can work at home or on the move. Comm-unity grows with your business, whether you add hundreds or one user.

You are competing with new market entrants in the battle for enterprise customers. These market entrants are using cloud-based communication platforms with APIs to offer communication services to Enterprises with the promise to improve customer engagement. Kandy's market-leading white-label CPaaS is more than just programmable APIs. It also includes prepackaged applications called Kandy Wrappers. This marketplace and ecosystem allows you to create vertical market applications. You can also overlay existing UCaaS and SIP environments with our Kandy Link WebRTC gateway. Embedded Communications allows sales to make calls directly from a CRM app, doctors can video-call patients from the EHR system and share X-rays, scans, and other information in real time, and students can check tutor availability and initiate a session on-demand. All this in high-definition voice and video, integrating presence, messaging and collaboration.

A fully-featured phone system that works everywhere you are is essential to get you where you want to go faster. It also supports the apps and devices that you depend on every day. These needs are met by our cloud-hosted private branch exchange (PBX) solution. It also offers many benefits that you would find in an onsite PBX without the need for additional storage space.

Voice, chat, web conference and file and image sharing are all available in one convenient workspace. You can enjoy a consistent communications experience across all devices, desktop and mobile. ZAC's collaboration tools, such as voice, video, file, image, and messaging, allow employees to increase productivity, and make collaboration easy. MX Mobile helps you keep your workflow moving, even when you're not at home. All ZAC's features can be accessed on any iOS and Android device. ZAC can be downloaded as a desktop app or via WebZAC's web-based solution. It is available without downloading, on any OS and supported by multiple browsers.

Customer experience insights can be found in every interaction with your company. Unstructured feedback is received in all communication channels, including phone calls, chat sessions and emails. Topbox's omnichannel analysis platform allows companies to quickly identify issues that can impact sales, customer satisfaction, product costs, and customer churn. Topbox's powerful aggregation and normalization, redactions, sentiment analysis, rule based and AI-driven class models provide actionable insights for clients without the need for expensive professional services. Topbox will help you unlock the insights in your customer interactions with Topbox.

With powerful network policy management, you can easily roll out BYOD services or manage devices on your network. ClearPass Policy Management System allows you to create and enforce policies across all devices and apps. ClearPass gives you complete control over your enterprise network and makes it easier to implement BYOD services. You can easily delegate routine tasks to users via guest self-registration portals or self-service employee portals. To streamline network operations across your networks, VPNs, and user roles, you can use contextual data such as device usage, location, time of day, and application usage to create and enforce policies throughout your network. Allow users to register and provision their own devices. A single view allows you to manage policies, onboard devices, admit users, manage applications, and much more. Advanced endpoint posture assessments, health checks, and network protection ensure security compliance before devices connect and while they are connected.

LiveVox, a next-generation contact centre platform, powers more than 14 million interactions annually. LiveVox seamlessly integrates CRM, omnichannel, and WFO capabilities to provide exceptional customer service and agent experience. We also reduce compliance risk. Our reliable and easy-to-use technology allows for effective engagement strategies across all communication channels to improve performance in your contact centre. Our proven security and risk mitigation tools allow clients to maximize their potential in a constantly changing business environment. LiveVox has 20 years of experience in cloud contact centers. More than 500 of our global employees are based in San Francisco. There are also offices in Atlanta, Columbus, Denver, New York City, St. Louis, Medellin, Colombia, and Bangalore, India.

You can talk at work or on the move with a Verge IP phone at your desk and the Allworx Touch™ app on any of your mobile devices. You can talk without missing a beat. Real-time sharing between mobile devices (via Reach), Outlook, and Verge IP phones. Instant handoff of active calls from your mobile device to Verge IP phone (via reach). Remote control of Verge IP phones using your mobile device (via Reach). We believe that your business phone should be used the way you want it to. You can personalize your phone using the Programmable Function Buttons. You can speed dial your personal contacts and colleagues from the corporate directory. You can view the presence setting of your colleagues and their current status (active call/active ringing/do not disturb) in the Allworx network. Call center agents use this feature to receive calls into their ACD queues.

Our award-winning solutions for Mobile Native Unified Communications and Group Communications and Collaboration as well as Hosted Unified Communications and Collaboration, Collaboration, Contact Centers and SIP Trunking provide mission-critical connectivity and innovative voice and video collaboration applications natively on every device to every business. SMBs must be able to maximize productivity and increase customer satisfaction with a mobile workforce. Employees must manage business and personal life on a single device. However, users are less likely to adopt alternative UC apps because they are confusing and inconsistent. An integrated, branded UC&C offering can benefit both enterprises and network operators. It also offers the possibility to increase ARPU. MaX UC is for network operators who want to provide a superior user experience, particularly for mobile workers. It combines the native dialer experience from a smartphone with HD voice and video chat, as well as meeting features.

NEC's ProgrammableFlow®, a networking suite, enables modern IT environments and increases organizational agility. Our technology is the pioneer of Software-Defined Networking (SDN), a commercially available solution that uses OpenFlow protocol. It enables full virtualization, allowing enterprises, data centers, and service providers to deploy, control, monitor, and manage secure multi-tenant networks. Network professionals today are constantly challenged to perform a variety tasks. Many of these tasks are repetitive and error-prone. Manual tasks can take time away from more important activities. ProgrammableFlow Networking Suite by NEC simplifies security and reduces operational costs. It also optimizes the ability of networks to be managed and controlled. It allows for faster deployment and management of Unified Communications networks (UC). Facilitates provisioning and dynamic, on-demand allocation of critical network resources.

Digital transformation for collaboration and communications. AudioCodes Software-Defined Voice Network is an open solution that leverages the principles of Software-Defined Networking. It's designed to assist large enterprises in digital transformation. It simplifies the operation of their voice networks and improves call routing efficiency. This is achieved by consolidating communications silos, connectivity using SIP trunk services, and utilization of the corporate IP network for optimal call routing. AudioCodes' session boundary controllers (SBCs), global call routing and policy management tools, and voice network management tools allow SDvN to create a universal network that connects cloud-based and on-premises communications solutions.

Indosoft Inc is a leading provider of contact center technology solutions and the developer of Q-Suite. Q-Suite is a robust, feature-rich and scalable call center software ACD (Asterisk) that is robust, flexible, and scalable. Indosoft offers complete computer telephony knowledge and turn-key installations to set up virtual, inbound, and outbound call centers. Licenses to vertical applications of Indosoft's call centre software ACD are also available. Q-Suite is suitable for multi-tenant deployment. It includes a full-featured ACD and an efficient predictive dialer. The ACD for call center software allows for easy integration of chat or e-mail.

Avaya's Avaya Aura®, Platform addresses this growing problem. It is a breakthrough communication architecture that uses session-based collaboration technologies. The Avaya Aura® Platform simplifies and creates an evolutionary path to replace the existing siloed, location-specific communications system. The result is a cost-effective and innovative multimedia communications infrastructure that integrates existing and emerging investments in voice and video, real-time collaboration, and more. Avaya created the Avaya Aura®, Platform to address the needs for people-centric collaboration in today’s engaged enterprise. The Avaya Aura Platform combines media, networks and devices across a common infrastructure using a unique application to the Session Initiation Protocol.