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Average Ratings 18 Ratings
Description
Ordazzle is a cloud-native solution designed to empower e-Commerce and omni-channel enterprises to realize their full potential. It seamlessly integrates with a wide range of marketplaces, online stores, and logistics services, allowing for efficient management of any scale of e-Commerce operations. With Ordazzle, businesses can effortlessly handle new products and catalogs, featuring customizable attributes, multimedia content, inventory management, and timely updates on promotions and pricing. By effectively managing multiple nodes across various regions and efficiently routing orders, Ordazzle guarantees that customers receive their desired products swiftly and cost-effectively. Furthermore, it provides users with essential insights into revenue, product performance, SLA compliance, and other critical metrics through a user-friendly dashboard, ensuring that businesses remain well-informed and agile in their strategies. In today's fast-paced market, leveraging such technology can be a game changer for sustained growth and competitive advantage.
Description
eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels.
Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Amazon
Magento
Shopify
Aircall
ChannelAdvisor
Facebook
Flipkart
Gmail
Google
Linnworks
Integrations
Amazon
Magento
Shopify
Aircall
ChannelAdvisor
Facebook
Flipkart
Gmail
Google
Linnworks
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ETP Group
Founded
1988
Country
Singapore
Website
www.ordazzle.com
Vendor Details
Company Name
eDesk
Founded
2012
Country
Ireland
Website
www.edesk.com
Product Features
Order Management
Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management
PIM
Content Syndication
Data Modeling
Data Quality Control
Digital Asset Management
Documentation Management
Master Record Management
Version Control
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking