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Description
Setting up the system is straightforward and it accommodates a variety of phone models and service providers while seamlessly integrating with existing central systems. You can effortlessly handle all your phone communications using a user-friendly and visually appealing platform. Each incoming call can be directed to the most suitable person or agent at the right time, ensuring efficient communication. The online control panel allows for easy recording, monitoring, and listening to all calls made within your organization. You can create an unlimited number of call routes, giving you flexibility in managing them through the back office. Additionally, you can customize messages for automated attendance based on extension numbers, times, or caller identification. Incoming calls can be redirected to predetermined numbers, and when lines are busy, calls can be queued while retaining the caller's information for future reference. Another noteworthy feature is conference calling, which enhances connectivity by allowing three or more individuals to connect simultaneously, ultimately saving you both time and resources. This comprehensive system streamlines communication processes and enhances overall operational efficiency.
Description
The era of juggling various applications has come to an end. Chirp was designed to empower customer support representatives by consolidating calls, web chats, emails, and social media interactions into a single platform. With the Chirp JavaScript SDK, users can effortlessly subscribe to Chirp events and perform actions in response, including altering states or initiating calls based on specific web events. Many younger customers gravitate towards live chat due to its expediency. TxChat provides a versatile chat module that seamlessly integrates with your website, allowing you to interact with visitors in real-time. This not only enhances customer satisfaction through personalized offers but also boosts sales conversion rates. The click-to-chat feature allows for direct engagement with potential customers. Additionally, customer support agents benefit from features such as transfer options, canned responses, and the ability to send attachments, which all contribute to delivering quick and effective customer assistance. In a rapidly evolving digital landscape, having such efficient tools at their disposal significantly elevates the support experience.
API Access
Has API
API Access
Has API
Integrations
Salesforce
ConnectWise Automate
Facebook
JavaScript
Microsoft Dynamics 365
Microsoft Entra ID
Microsoft Power BI
MySQL
Oracle CRM On Demand
Oracle Siebel CRM
Integrations
Salesforce
ConnectWise Automate
Facebook
JavaScript
Microsoft Dynamics 365
Microsoft Entra ID
Microsoft Power BI
MySQL
Oracle CRM On Demand
Oracle Siebel CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ORBCOM
Founded
2002
Country
Portugal
Website
orbcom.pt/our-products/orbox/
Vendor Details
Company Name
Interlink Network Systems
Country
United States
Website
www.ilinknet.com/txcontact.html
Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis