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features
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support

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Description

Data Safe serves as a comprehensive management hub for your Oracle Databases, enabling you to grasp the sensitivity levels of your data, analyze potential risks, and implement measures to mask sensitive information. It also facilitates the establishment and oversight of security protocols, user security evaluations, and user activity monitoring, while ensuring compliance with data protection regulations. Regardless of whether you're operating Oracle Autonomous Database, Oracle Database Cloud Service (including Exadata, virtual machines, or bare metal), or managing Oracle Databases within your own on-premises environment, Data Safe provides critical data security features that enhance your security posture and mitigate risks. Furthermore, it assists in assessing user risks by pinpointing crucial users, roles, and privileges, while allowing you to configure audit policies and gather user activity data to detect any anomalies. In addition, Data Safe aids in the identification of sensitive data, clarifying its locations, and minimizes risks associated with non-production data sets by effectively masking sensitive information. By leveraging these capabilities, organizations can foster a more secure data environment and maintain better control over their information assets.

Description

SmartSIP® is a software solution designed for on-premise use that offers DTMF suppression and masking, allowing contact centers to securely collect sensitive cardholder information during live calls. Customers can input their confidential data using their touch-tone phone while remaining connected to a contact center representative. Through DTMF suppression and masking, the tones generated by the customer are substituted with flat tones that cannot be reverted to their original forms. The agent's interface displays a masked version of the customer's input. By effectively removing the need for verbal communication of sensitive details, SmartSIP ensures that full call recordings and comprehensive screen captures are maintained. Acting as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, SmartSIP processes the DTMF data without interfering with the audio connection. This innovative tool is specifically designed for VoIP telephony within contact centers, making it an essential asset for maintaining data security during customer interactions. Moreover, its implementation can significantly enhance compliance with various regulatory standards related to data protection.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Avaya Experience Platform
Cisco CX Cloud
Oracle Database

Integrations

Avaya Experience Platform
Cisco CX Cloud
Oracle Database

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Oracle

Founded

1977

Country

United States

Website

www.oracle.com/database/technologies/security/data-safe.html

Vendor Details

Company Name

IntraNext Systems

Country

United States

Website

intranext.com/solutions/smartsip

Product Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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