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Average Ratings 0 Ratings
Description
OptaMeet serves as a video conferencing platform tailored for managed service providers, IT specialists, internal IT departments, helpdesk teams, and small enterprises. Participants can initiate immediate meetings, access them through a link or meeting ID, set up recurring sessions, or utilize a standing room, while webinar formats allow attendees to join as spectators. Guests can identify themselves by name, whereas hosts have the ability to implement passwords, waiting rooms, meeting locks, and participant limits to enhance security. The platform facilitates various meeting features such as screen sharing, chat, reactions, polls, breakout rooms, and different roles including host, co-host, presenter, participant, and viewer, all supporting video quality up to 720p. Additionally, hosts have the capability to record their meetings, with the recordings accessible for download for a duration of two hours post-meeting. Live captions are generated using browser-based speech recognition technology. OptAi is also integrated to generate transcripts and summaries, and it can automatically append a summary to an Optanik Support ticket if a meeting is initiated from that ticket. Attendees are informed about the utilization of OptAi and must consent to remain in the meeting room, ensuring transparency and compliance. Overall, OptaMeet provides a comprehensive solution for effective online collaboration and communication.
Description
Optanik Support serves as a cloud-based help desk designed for IT service providers and internal teams, consolidating email requests, a customer portal without account requirements, Optanik Need Help submissions, and tickets generated through fleet automations and alerts into a single manageable queue. Staff members have the capability to allocate tickets to specific teams or distribute them evenly, categorize them effectively, utilize email templates, and analyze reports for improved efficiency. A single Optanik email and password combination grants access to Support, Keyring, and OptaMeet, enhancing user convenience. When submitting a ticket, requesters can conveniently link an endpoint by providing its serial number during the first request. From within a ticket, staff can also isolate a designated device on the Optanik Network or set up and modify an OptaMeet meeting as needed. Additionally, OptAi can transcribe the meetings organized through tickets and incorporate summaries into internal notes for reference. The service package includes a REST API, MCP, and webhooks for further integration. While requesters enjoy free access, technician seats are offered at a rate of $10 each per month, ensuring budget-friendly options for organizations. For inbound email-to-ticket functionality, a paid Optanik endpoint or a $10 monthly owner seat is necessary, although the owner’s seat is complimentary with the purchase of at least one paid endpoint, creating a flexible pricing structure for diverse needs. This comprehensive setup not only streamlines support processes but also enhances communication and collaboration among team members.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Model Context Protocol (MCP)
No
Pricing Details
$5/user/month
$5 per hosting user per month, billed monthly in USD. Guests joining by link are free. The owner's seat is free with at least one paid Optanik endpoint.
Free Trial
No
Free Version
Yes
Pricing Details
$10/technician/month
$10 per technician per month, billed monthly. Requesters can submit tickets for free. Inbound email-to-ticket requires either a paid Optanik endpoint or a $10/month owner seat. The owner seat is free with at least one paid Optanik endpoint.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Optanik
Founded
2026
Country
United States
Website
optameet.com
Vendor Details
Company Name
Optanik
Founded
2026
Country
United States
Website
optaniksupport.com
Product Features
Video Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
No
Real-Time Chat
No
Record & Playback Ability
No
Screen Sharing
No
Two-Way Audio & Video
No
Video Conferencing
No
Whiteboard
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No