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ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

Write a Review

Description

OptaMeet serves as a video conferencing platform tailored for managed service providers, IT specialists, internal IT departments, helpdesk teams, and small enterprises. Participants can initiate immediate meetings, access them through a link or meeting ID, set up recurring sessions, or utilize a standing room, while webinar formats allow attendees to join as spectators. Guests can identify themselves by name, whereas hosts have the ability to implement passwords, waiting rooms, meeting locks, and participant limits to enhance security. The platform facilitates various meeting features such as screen sharing, chat, reactions, polls, breakout rooms, and different roles including host, co-host, presenter, participant, and viewer, all supporting video quality up to 720p. Additionally, hosts have the capability to record their meetings, with the recordings accessible for download for a duration of two hours post-meeting. Live captions are generated using browser-based speech recognition technology. OptAi is also integrated to generate transcripts and summaries, and it can automatically append a summary to an Optanik Support ticket if a meeting is initiated from that ticket. Attendees are informed about the utilization of OptAi and must consent to remain in the meeting room, ensuring transparency and compliance. Overall, OptaMeet provides a comprehensive solution for effective online collaboration and communication.

Description

Optanik Support serves as a cloud-based help desk designed for IT service providers and internal teams, consolidating email requests, a customer portal without account requirements, Optanik Need Help submissions, and tickets generated through fleet automations and alerts into a single manageable queue. Staff members have the capability to allocate tickets to specific teams or distribute them evenly, categorize them effectively, utilize email templates, and analyze reports for improved efficiency. A single Optanik email and password combination grants access to Support, Keyring, and OptaMeet, enhancing user convenience. When submitting a ticket, requesters can conveniently link an endpoint by providing its serial number during the first request. From within a ticket, staff can also isolate a designated device on the Optanik Network or set up and modify an OptaMeet meeting as needed. Additionally, OptAi can transcribe the meetings organized through tickets and incorporate summaries into internal notes for reference. The service package includes a REST API, MCP, and webhooks for further integration. While requesters enjoy free access, technician seats are offered at a rate of $10 each per month, ensuring budget-friendly options for organizations. For inbound email-to-ticket functionality, a paid Optanik endpoint or a $10 monthly owner seat is necessary, although the owner’s seat is complimentary with the purchase of at least one paid endpoint, creating a flexible pricing structure for diverse needs. This comprehensive setup not only streamlines support processes but also enhances communication and collaboration among team members.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Model Context Protocol (MCP) No 

Integrations

Model Context Protocol (MCP) Yes 

Pricing Details

$5/user/month
$5 per hosting user per month, billed monthly in USD. Guests joining by link are free. The owner's seat is free with at least one paid Optanik endpoint.
Free Trial No 
Free Version Yes 

Pricing Details

$10/technician/month
$10 per technician per month, billed monthly. Requesters can submit tickets for free. Inbound email-to-ticket requires either a paid Optanik endpoint or a $10/month owner seat. The owner seat is free with at least one paid Optanik endpoint.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Optanik

Founded

2026

Country

United States

Website

optameet.com

Vendor Details

Company Name

Optanik

Founded

2026

Country

United States

Website

optaniksupport.com

Product Features

Video Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat No 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing No 
Two-Way Audio & Video No 
Video Conferencing No 
Whiteboard No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No