Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Opiniator offers a digital comment card solution designed to facilitate customer feedback and recovery for physical retail establishments. This innovative system enables customers to provide real-time ratings, comments, and suggestions through their mobile devices at any point during their visit, while also monitoring issues until they are resolved. By utilizing the digital comment card, businesses can proactively address customer concerns before they consider leaving, potentially taking their friends along with them. It allows for the tracking of customer complaints and staff responses until all issues are satisfactorily addressed, thereby minimizing the risk of negative online reviews that could emerge too late for the business to manage. Customers who express dissatisfaction are promptly contacted, leading to their recovery and retention. Additionally, businesses can identify and rectify health, safety, or maintenance problems before they affect customer experiences. Through a user-friendly dashboard, businesses receive instant alerts about feedback and can take necessary actions. They can respond to customer issues, monitor all steps taken until resolution, and ultimately regain customer trust. This comprehensive approach not only enhances customer satisfaction but also fosters loyalty to the brand.

Description

At click-360, we are dedicated to enhancing leadership and management skills across the globe, striving tirelessly to ensure that all employees receive the quality of leadership they rightfully deserve, regardless of their position or workplace. To facilitate this, the 360-degree feedback process typically involves the participant selecting around 7-10 colleagues, referred to as 'raters,' who will complete an online questionnaire designed to evaluate the traits associated with effective leadership. Each rater reflects on the participant's performance in relation to each question posed in the feedback survey, while the participant also assesses their own behaviors through a self-evaluation. The click-360 platform then compiles the feedback, generating an anonymous report that incorporates both quantitative scores and qualitative comments. This insightful report should ideally be shared with the participant by a trained coach or a line manager equipped with the requisite skills for delivering constructive feedback, facilitating a deeper understanding of their leadership capabilities. This comprehensive approach not only promotes personal growth but also fosters a culture of accountability and development within organizations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Sonic XML Server

Integrations

Sonic XML Server

Pricing Details

$40 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Oberon3

Founded

2009

Country

United States

Website

www.opiniator.com

Vendor Details

Company Name

TLC Online

Founded

2000

Country

United Kingdom

Website

www.click-360.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Alternatives

VisibleFeedback Reviews

VisibleFeedback

DiscoveryMark

Alternatives

Mettl 360View Reviews

Mettl 360View

Mercer | Mettl
Focal 360 Reviews

Focal 360

CustomInsight
Touchpoint CX Reviews

Touchpoint CX

Touchpoint Group