Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Opiniator offers a digital comment card solution designed to facilitate customer feedback and recovery for physical retail establishments. This innovative system enables customers to provide real-time ratings, comments, and suggestions through their mobile devices at any point during their visit, while also monitoring issues until they are resolved. By utilizing the digital comment card, businesses can proactively address customer concerns before they consider leaving, potentially taking their friends along with them. It allows for the tracking of customer complaints and staff responses until all issues are satisfactorily addressed, thereby minimizing the risk of negative online reviews that could emerge too late for the business to manage. Customers who express dissatisfaction are promptly contacted, leading to their recovery and retention. Additionally, businesses can identify and rectify health, safety, or maintenance problems before they affect customer experiences. Through a user-friendly dashboard, businesses receive instant alerts about feedback and can take necessary actions. They can respond to customer issues, monitor all steps taken until resolution, and ultimately regain customer trust. This comprehensive approach not only enhances customer satisfaction but also fosters loyalty to the brand.
Description
At click-360, we are dedicated to enhancing leadership and management skills across the globe, striving tirelessly to ensure that all employees receive the quality of leadership they rightfully deserve, regardless of their position or workplace. To facilitate this, the 360-degree feedback process typically involves the participant selecting around 7-10 colleagues, referred to as 'raters,' who will complete an online questionnaire designed to evaluate the traits associated with effective leadership. Each rater reflects on the participant's performance in relation to each question posed in the feedback survey, while the participant also assesses their own behaviors through a self-evaluation. The click-360 platform then compiles the feedback, generating an anonymous report that incorporates both quantitative scores and qualitative comments. This insightful report should ideally be shared with the participant by a trained coach or a line manager equipped with the requisite skills for delivering constructive feedback, facilitating a deeper understanding of their leadership capabilities. This comprehensive approach not only promotes personal growth but also fosters a culture of accountability and development within organizations.
API Access
Has API
API Access
Has API
Integrations
Sonic XML Server
Pricing Details
$40 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Oberon3
Founded
2009
Country
United States
Website
www.opiniator.com
Vendor Details
Company Name
TLC Online
Founded
2000
Country
United Kingdom
Website
www.click-360.com
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers